Problem after upgrading to Catalina

Mike Starkey's Avatar

Mike Starkey

08 Oct, 2019 03:20 PM

Hello, I got the attached message when I tried to open Moneydance for the first time after upgrading to macOS Catalina.

Thanks,
Mike.

  1. 1 Posted by derekkent23 on 08 Oct, 2019 03:37 PM

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    Hi, not attachment?

  2. 2 Posted by M Starkey on 08 Oct, 2019 03:44 PM

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    I don’t know why the attachment got lost when I posted it. Here it is again:

    Thanks,
    Mike.
    [cid:F76E047C-4FBA-4D79-9F50-A717A555A4F2@telus]

    On Oct 8, 2019, at 8:37 AM, derekkent23 <[email blocked]<mailto:[email blocked]>> wrote:

  3. 3 Posted by Chuck Rogers on 08 Oct, 2019 04:19 PM

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    I have a client who just upgraded to Catalina and is getting the exact same dialog. I am having him restore from a Time Machine backup to go back to Mojave, but we need this error fixed. We contacted Apple and they said Java is installed and working properly in his system (but they also said there will be an update to Catalina in a week or so).

  4. 4 Posted by derekkent23 on 08 Oct, 2019 04:36 PM

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    Moneydance support will probably also ask what version and build you are running e.g. 2019.4(1888). also for you to post a copy of the Moneydance errlog.txt file, if one was created.

  5. 5 Posted by Charles Rogers on 08 Oct, 2019 09:57 PM

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    Here’s the info:

     Moneydance 2011 (791)
                    Copyright 2011 The Infinite Kind, LLC
     
                     Java Version: 1.6.0_65
                    Java Vendor: Apple, Inc.

  6. 6 Posted by Matthew on 08 Oct, 2019 10:00 PM

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    Moneydance version 2019.3 is working with catalina for me. my version was just too old it seemed

  7. Support Staff 7 Posted by Sean Reilly on 08 Oct, 2019 10:15 PM

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    Hi Mike,

    Can you let us know what version of Moneydance you are using? Catalina has a ridiculous number of prompts to ask you whether individual apps to be able to access specific folders. Can you remember if it's possible that any such prompts were displayed when you first started Moneydance and the answer you selected?

    I'll try to research how to ensure an app has access to any specific folder.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  8. 8 Posted by Charles Rogers on 08 Oct, 2019 10:18 PM

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    i had to ask the client. Apparently he has never upgraded since the 2011 version. I have instructed him to buy the latest version and sent him a link to the update instructions from your support web site.

  9. 9 Posted by Matt Busch on 08 Oct, 2019 10:21 PM

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    i had to buy the newest version 2019.3 and then it worked with catalina.  thanks for your help.

        On Tuesday, October 8, 2019, 6:15:26 PM EDT, Sean Reilly <[email blocked]> wrote:
     
       
    |

  10. 10 Posted by Matt Busch on 08 Oct, 2019 10:21 PM

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    yes the newest version worked and solved my problem and all of my data correctly transferred over to the newest version, that saved me a lot of time, thank you.

        On Tuesday, October 8, 2019, 6:19:00 PM EDT, Charles Rogers <[email blocked]> wrote:

    |

  11. 11 Posted by M Starkey on 09 Oct, 2019 03:22 PM

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    Hi Sean, I am using the latest version. I found that if I launch MoneyDance on the .moneydance file then it works. It doesn’t work to just launch the Moneydance application and have it open the last used file automatically, which is what I had been doing. Therefore, I’m ok for now but it would be nice to have the previous behaviour back at some point so I can put Moneydance back on the Dock, at the moment I have put a symbolic link to the .moneydance file on my Desktop to make it easier to launch.

    Thanks,
    Mike.

    On Oct 8, 2019, at 3:15 PM, Sean Reilly <[email blocked]<mailto:[email blocked]>> wrote:

  12. Support Staff 12 Posted by Maddy on 10 Oct, 2019 10:25 AM

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    Hi Mike,

    If you haven't already, can you try this? After restarting Moneydance, navigate to Window-->Welcome to Moneydance - at the bottom left - you can switch between:

    1. Open this Window
    2. Re-Open Last File

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  13. 13 Posted by Miller Man on 10 Oct, 2019 06:26 PM

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    Hi,

    Can anyone please help? Since I upgraded to Catalina this happens -

    1. When trying to open Moneydance I only get an error message telling me 'to install the legacy Java SE 6 runtime'.
    2. I'm then taken to Apple support where the only available download is Java for OS X 2017-001.
    3. Having downloaded, at the 'Select a Destination' for install, I get another error message stating it 'can't be installed on this disk'. (i.e. Macintosh HD) 'A newer version of this package is already installed'.
    4. Hence, no Moneydance!

    I haven't been able to identify this 'newer version' on my 2015 Mac but that might be me of course.

    My Moneydance version is 2012.5 (862) - Old, I know but works (used to) for me! MD used to work fine right up until the Catalina upgrade.

    If you need more info. let me know. Any help would be much appreciated.

    Thanks,

    Miller

  14. 14 Posted by dwg on 10 Oct, 2019 10:04 PM

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    I'm a fellow user.

    The ability to support older versions of Moneydance on newer versions of MacOS was lost some time ago.

    With the various problems reported over time, the minimum versions supported (and that work) appear to be:

    2017.6 10.13 High Sierra
    2017.8 10.14 Mojave

    Based on the fact that Java 8 is now end of life (which is what MD 2017 uses) and I suspect that no significant testing would have been undertaken on any earlier release I would expect the initial version to be supported with Catalina would be 2019.3.

     I would not expect any version of Moneydance prior to 2017.8 to work correctly based on previous reported issues but I also would not be expecting any official support for later versions of MD2017.

  15. 15 Posted by M Starkey on 11 Oct, 2019 02:14 PM

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    Hi Maddy, if I change it to “Open this Window” then when I select my moneydance file on the right hand side I get the error pop-up. If I launch moneydance by double clicking on my moneydance file from Finder it is fine.

    Thanks,
    Mike.

    On Oct 10, 2019, at 3:26 AM, Maddy <[email blocked]<mailto:[email blocked]>> wrote:

  16. Support Staff 16 Posted by Maddy on 12 Oct, 2019 12:02 PM

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    Thank you for sharing your findings, Mike.

    I’m sorry to keep you waiting, but I’d like to run your query past the development team who may be able to provide further information.

    Thank you for you patience.

    --
    Maddy, Infinite Kind Support

  17. 17 Posted by Miller Man on 13 Oct, 2019 11:20 AM

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    Hi dwg,

    Thanks for your helpful response. I suspected that my running an 'ancient' MD version might be the issue.

    I don't mind buying the latest MD to run with 10.15 Catalina but I have another query. Will I be able to continue with my accounts, where I left off? That is to say, have my back-ups been saved in such a way that can I import them into the latest MD?

    My reason for asking is that i imported ACCOUNTS.qif onto an old Mac as a potential temporary fix BUT the most recent transactions were from 2016 - not much help.

    Going back to the new Mac, I do have a file ''root.mdinternal-2019-10-04' within the folder ACCOUNTS.moneydance/checkpt.

    Is this (most recent) file actually a back-up and if so, will it import into MD2019?

    Many thanks (again)

    Miller

  18. 18 Posted by Barbara Dyer on 13 Oct, 2019 12:47 PM

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    Hey,

    I have had this exact same issue and now InfineKind want me to spend £25.00 to upgrade to the new version when they have made their app, which I have used for many many years, non-compatible with the new Mac Operating system?

    I have yet to find a customer service contact number or email address to raise this as a complaint, as my previous Key only allows a discounted rate....

    I'm appalled.. Irony is, without moneydance, I can't see if I can afford it!!!

  19. 19 Posted by derekkent23 on 13 Oct, 2019 01:42 PM

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    I am no support staff, just a user.
    Hi Barara.

    Moneydance can’t predict changes that may happen to a operating system in the future, so they can’t deliberately make their app non-compatible with future operating systems.

    Its Apple that have made changes to their Mac operating systems with the release of Catalina that made older versions of Moneydance non-compatible. They have done it before, they will do it in the future. They don’t look to support older apps unlike Microsoft do with Windows.

    So, if you want to be appalled at anyone, be appalled at Apple.

  20. 20 Posted by sprimost on 13 Oct, 2019 02:19 PM

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    From: sprimost

    IMHO, I think it would be appropriate if IK would post something on their
    website so that users would be aware of the issue rather than having to
    bombard the user group for help.

    /Scp

  21. 21 Posted by dwg on 14 Oct, 2019 09:45 PM

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    Hi Miller,

    The file root.mdinternal-2019-10-04 is a point in time copy of your data. It is like a rollback point that the software itself can go back to, but it is usable.

    By its location I assume that "ACCOUNTS" is the name of your data set i.e. the name you know the Moneydance data by, this is assumed since the folder name is ACCOUNTS.moneydance and the naming convention that is used is significant to the software. Within this folder there should be a file named root.mdinternal this is the file we would normally expect your data to be in.

    If it exists you should, within moneydance, be able to select the folder ACCOUNTS.moneydance and tell Moneydance to "open" this and it should have your data, tell Moneydance to open this do not open it in your file explorer.

    The difference at this level is that the explorer only knows it as a folder that contains other files and folders, but Moneydance understands that this name means this is the top level of a data tree that contains Moneydance data, so selecting open in Moneydance itself tells Moneydance the name of the data set and the starting reference point for it to find all the other data that makes up the data set.

    If the file does not exist or does not have the data take a copy of the file root.mdinternal-2019-10-04 and place it in the ACCOUNT.moneydance folder and rename it to root.mdinternal and try to open that in Moneydance.

    Obviously before doing anything you should take a backup of the data tree and put it in a safe place.

  22. 22 Posted by Miller Man on 19 Oct, 2019 01:41 PM

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    Hi dwg,

    Many thanks for your comprehensive advice. I'm pleased to say that my worst fears (i.e. no usable back-up files) weren't realised. After purchasing, downloading and entering the licence key for the latest version, Moneydance DID find a usable back-up data set. So, it appears I'm back in 'business' - phew!

    Thanks for explaining the operation behind the whole issue and I'll now definitely keep an eye on those MacOS and MD updates!

    Regards,

    Miller

  23. 23 Posted by Karen on 01 Nov, 2019 12:51 AM

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    I too am unable to open Moneydance after installing Catalina - is there a way I can upgrade Moneydance and access my data? Thank ou

  24. Support Staff 24 Posted by Maddy on 02 Nov, 2019 08:57 AM

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    Hi Karen,
    A member of the support team responded to your private discussion, yesterday.
    I'm glad to see that the issue has been resolved.

    Please do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  25. 25 Posted by Karen Cave on 02 Nov, 2019 09:23 AM

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    Thank you for all the help

    Sent from my iPhone

  26. System closed this discussion on 01 Feb, 2020 09:30 AM.

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