tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/57424-error-accessing-my-credit-card-transactions-onlineInfinite Kind: Discussion 2020-02-10T14:30:25Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/478213322019-11-09T14:27:37Z2019-11-09T14:27:55ZError Accessing my Credit Card Transactions Online<div><p>Hello. I'm receiving an error when I try to download my transactions from my Costco Citi Card:</p>
<p>"There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Citi Cards</p>
<p>The error code reported by the server was: 2000</p>
<p>We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a>. As a reminder, only credit card accounts can be linked."</p>
<p>I went to the link and tried to reconnect the account, but it didn't work. Do I need a software update? Please let me know if there is a fix for this issue. My Chase cards are not having any problems. Thank you.</p></div>kcelsitag:infinitekind.tenderapp.com,2009-01-14:Comment/478213322019-11-11T14:21:07Z2019-11-11T14:21:07ZError Accessing my Credit Card Transactions Online<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>In regards to Citi Cards, according to other Moneydance customers, the connection seems to be working as from today. Please refer to <a href="https://infinitekind.tenderapp.com/discussions/online-banking/14145-citi-cards">this thread</a>.</p>
<p>Please let us know if that it not the case for you.</p>
<p>In regards to updating your software, it would be useful to know which version of Moneydance you are running, at the moment.</p>
<p>To check this, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy