Accounts marked for reconciling

Al's Avatar


03 Dec, 2019 09:34 PM

I have the blue circle on two accounts indicating there are entries to be reconciled. But in the transaction list, there are no items marked for reconciling. I can't find them anywhere in the history.

  1. Support Staff 1 Posted by Maddy on 04 Dec, 2019 12:35 PM

    Maddy's Avatar

    Hi Al,

    We are sorry to hear about the problem you have encountered.

    Fistly, the filter at the top of the register should be set to "All".

    Now, are you in split register or combined mode?
    To establish this, click on the button that toggles between split and combined mode, at the top-right corner of the register.
    If it is in split mode, then all unconfirmed transactions will be shown in a second register which appears below the regular register.
    This can sometimes be collapsed, so that all it shows is a bar with a label that says N unconfirmed transactions. If you see that bar, drag it up vertically and you'll see the unconfirmed transactions in that list.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  2. System closed this discussion on 04 Mar, 2020 12:40 PM.

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