Moneydance freezing on MacBook - Mac OS 10.15.1

malcolms's Avatar

malcolms

08 Dec, 2019 09:09 AM

I am having problems where moneydance just freezes. This happens at various times. The only way I can recover is to restart the MacBook. This problem has developed over the last few months. Help please.

  1. 1 Posted by sth on 08 Dec, 2019 10:52 PM

    sth's Avatar

    Posting the err log.txt file is probably the first step. You should be able to "force quit" the application when if freezes. Either hold down the "option" key when you click on the icon on the dock and select "Force Quit" or hold down the Command and Option keys and type escape and select MD from the list and click the force quit button. After the next freeze and quit then copy the errlog.txt file to the desktop and post. Or try looking at it yourself. The file can be copied from

    errlog.txt
    (Mac OS) Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt
    Press the option key and use the "Go" menu in the finder to access the Library folder.
    Or open a finder window, press Shift-Option-G and paste in this path
    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance

  2. System closed this discussion on 08 Mar, 2020 11:00 PM.

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