tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/58458-unable-to-type-in-mdInfinite Kind: Discussion 2020-04-10T11:20:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/479736392020-01-07T09:56:03Z2020-01-07T09:56:03ZUnable to type in MD<div><p>Hi Grady,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and <strong>build</strong> of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>How do you create a new entry?</p>
<p>Did you follow the steps outlined in <a href="https://infinitekind.tenderapp.com/kb/register-and-transactions/entering-transactions">this article</a> ?</p>
<p>When Moneydance appears to freeze try <strong>Alt – SPACEBAR – M</strong> and use the arrow keys, probably the left, to see if you can move a missing dialog back on screen. This can happen if at some time you have connected a second monitor, perhaps?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/479736392020-01-08T13:33:31Z2020-01-08T13:33:31ZUnable to type in MD<div><p>MD version is 1899, OS is 10.15.2<br>
I use the "new transaction" button.<br>
I have been using MD since around 2011.</p></div>Grady Vogttag:infinitekind.tenderapp.com,2009-01-14:Comment/479736392020-01-10T11:17:45Z2020-01-10T11:17:45ZUnable to type in MD<div><p>Thank you for the additional information, Grady!</p>
<p>Would you be able to send us a copy of your Moneydance error logs?<br>
The logs should include information on what might be causing the issue.</p>
<p>The logs are saved on your computer as an errlog.txt file. Using Mac OS X, the logs should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go --> Go to Folder, then copy and paste in exactly the following:</p>
<p>~/Library</p>
<p>This will pull up your local Library folder and you can then navigate to the locations above to find the logs.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy