tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/58523-moneydance-in-australiaInfinite Kind: Discussion 2020-01-26T08:52:43Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/479904992020-01-10T07:11:13Z2020-01-10T07:11:13ZMoneydance in Australia<div><p>Hi Linda,</p>
<p>I'd be happy to offer you a refund, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorise it. However if there is something specific that I might be able to assist you with, I am at your service.</p>
<p>Moneydance supports automatic downloads via Direct Connect, and you can view a list of financial institutions that support this feature <a href="https://infinitekind.com/fi">here</a>.</p>
<p>If your bank does not support Direct Connect, you are still able to easily import your data into the program. The best way to get your files into Moneydance is to use a web browser to download them from your bank's web site.</p>
<p>You can download into QFX, OFX, OFC or QIF files (aka Quicken or MS Money files), any of which will import cleanly into Moneydance. You can find the steps for manually importing your data in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a>.</p>
<p>You can also open your banks website directly from Moneydance by selecting Online --> Open Account Website, which makes the download process easier.</p>
<p>Hopefully this information is useful. Do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Andrew, Infinite Kind Support</p></div>Andrewtag:infinitekind.tenderapp.com,2009-01-14:Comment/479904992020-01-10T07:13:19Z2020-01-10T07:13:20ZMoneydance in Australia<div><p>Thankyou for your reply, however at this stage I would like a refund please.</p>
<p>Cheers<br>
Luke & Linda</p>
<p>On Fri, 10 Jan. 2020, 5:11 pm Andrew, <a href="mailto:tender+d898215f00@tenderapp.com">tender+d898215f00@tenderapp.com</a><br>
wrote:</p></div>Luke Witjestag:infinitekind.tenderapp.com,2009-01-14:Comment/479904992020-01-10T07:18:04Z2020-01-10T07:18:04ZMoneydance in Australia<div><p>Hi Linda,</p>
<p>I am sorry that our product did not meet your needs. I have asked our payment processing partners FastSpring to process your refund. They will let you know when the process is complete from their end.</p>
<p>Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.</p>
<p>--<br>
Andrew, Infinite Kind Support</p></div>Andrew