Error on opening file from second mac after upgrade to 2019.3

Aaron's Avatar

Aaron

14 Jan, 2020 12:04 PM

Hi Guys long time user of moneydance and upgraded recently to 2019.3 and cant open file on second mac receiving the attached message on trying. Please help! Rgds Aaron

  1. Support Staff 1 Posted by Andrew on 14 Jan, 2020 12:40 PM

    Andrew's Avatar

    Hi Aaron,

    Sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using on the machine that shows error message?

    The files with a - .moneydancearchive file extension can be restored into Moneydance by double clicking them.
    Alternatively, choose File --> Restore from Backup (or 'Import New Account Set' from the Welcome window). Then navigate to and select the backup file.

    When you restore data from a backup file, a new data file will be created for use going forward. If the restored data file is in the default location, it's accessible from Moneydance via Help --> Show Documents Folder.
    Any data files stored here are accessible from the program by choosing File --> Open. Any files you've created or restored will be listed here.

    If so, you can restore these files into Moneydance by double clicking them.
    Alternatively, choose File --> Restore from Backup (or 'Import New Account Set' from the Welcome window). Then navigate to and select the backup file.

    If you'd like to re-name the restored file, you can follow the steps in this article from the knowledge base.
    It's important you close the Moneydance program fully before you make any changes. Then change the data file name to whatever you want - just be sure to retain the .moneydance file extension at the end of the file name.

    Hopefully this information is useful. Do not hesitate to contact us again, if you need further assistance.

    --
    Andrew, Infinite Kind Support

  2. 2 Posted by Aaron Lubrani on 14 Jan, 2020 12:49 PM

    Aaron Lubrani's Avatar

    Hi Andrew,

    Thanks for the prompt reply V. 2019.3 (1880).

    I dont want to restore, I have it running successfully on my laptop, just want to access this on my desktop.

    Kind Regards
    Aaron

    Aaron Lubrani <mailto:[email blocked]>: m:07940 669944 | Skype: Aaron Lubrani <skype:alubrani?call> <skype:amandalubrani?call>

  3. Support Staff 3 Posted by Sean Reilly on 15 Jan, 2020 09:31 AM

    Sean Reilly's Avatar

    Hi Aaron,

    OK, so it sounds like you'd like to access the file from both computers? In that case you definitely shouldn't share the file using file sharing but instead use Moneydance's built-in syncing system.

    Conflicts and serious problems can occur when accessing a file across a network or on shared file systems such as Dropbox, iCloud, etc because Moneydance doesn't expect that the file could be modified by other processes while it is open. If using the syncing system then you can have multiple computers or devices all working on the same data set at the same time without conflicts.

    To enable syncing of the data file, open that file on the original computer and choose the File->Syncing menu to enable it, preferably using Dropbox.

    Please let us know if we can be of assistance!

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

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