items that deleted themselves!

Alison Day's Avatar

Alison Day

14 Feb, 2020 03:25 PM

I was working through our accounts, when suddenly, all items subsequent referring to one particular description disappeared - and there were maybe 20 of them. I cannot find where they have gone,. I tried looking at the last archived record but they seemed to have disappeared from there as well.
Can anyone please exlain what I have done and how to undo it - please

  1. Support Staff 1 Posted by Ethan on 14 Feb, 2020 11:30 PM

    Ethan's Avatar

    Transactions definitely shouldn't be deleting themselves. Are you able to provide any more details? Were these transactions all of a certain type, the same category, date, etc? Any more details you are able to give could help us start to narrow this down.

    Ethan
    Infinite Kind Support

  2. 2 Posted by thedays812 on 15 Feb, 2020 11:37 AM

    thedays812's Avatar

    Dear Ethan

    Thank you for your prompt response.

    They were all to Paypal. I was editing the category field. I had
    reconciled three months of our current account, in which were a number
    of entries to Paypal; I tend to initially enter those as 'misc' and then
    search the Paypal site to identify each transaction correctly. I had
    finished my initial entries on 13th Feb, and on the 14th was doing this
    editing.  I was part way through doing this, when 'something' happened -
    I must have clicked in the wrong part of the screen or something, but
    the next transaction - another Paypal - disappeared and when I looked
    more closely, all the following transactions to Paypal had also
    disappeared.  To make matters more confusing, I looked at the archive
    file from 13th and they had also disappeared.  Date ranging from 16th
    Dec to 5th Feb - and 29 of them.

    I cannot be sure but I think this means our balance in Moneydance is now
    wrong - i.e. the transactions have been fully deleted and the balance
    re-calculated accordingly.

    Yes, I can re-enter these transactions, but I would really like to know
    what I did so I can avoid this problem in the future. Also, if it is
    something that anyone could do in error, maybe you can close that 
    problem in a subsequent update.  Our use of Moneydance started in Dec
    2008, when Quicken stopped supporting personal usage.  We are currently
    running version 2017.2 (1597)

    Many thanks

    /Peter A Day/

    /01276 28181/

    /0797 992 4012/

  3. 3 Posted by dwg on 15 Feb, 2020 08:21 PM

    dwg's Avatar

    I'm a fellow user.

    You are running an very old build of Moneydance 2017 which should be updated as part of the current exercise, However first up I think it could be useful to see your error log.

    If you're using Mac OS, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located under your login directory at:

    C:\Users\(yourusername)\.moneydance\errlog.txt

    or

    C:\Documents and Settings\(yourusername)\.moneydance\errlog.txt

    Depending on your version of Windows

    If you're using Linux it should be located in your home folder at:
    ~/.moneydance/errlog.txt

  4. 4 Posted by thedays812 on 16 Feb, 2020 11:33 AM

    thedays812's Avatar

    Thank you,

    I opened the only error log in .moneydance, (I am using Windows 10) but
    it was for 15th Feb,. My problem happened on 14th.  Are older error logs
    stored anywhere?

    I have updated our version of Moneydance.

    Regards

    /Peter A Day/

    /01276 28181/

    /0797 992 4012/

  5. 5 Posted by dwg on 16 Feb, 2020 08:16 PM

    dwg's Avatar

    Error logs are overwritten each time you start Moneydance so it is important to capture the error log after a problem has occurred and before you start Moneydance again.

  6. Support Staff 6 Posted by Ethan on 16 Feb, 2020 08:39 PM

    Ethan's Avatar

    It's difficult to speculate on what could have happened. One possibility is that the transactions are still there, just filtered out of the active view. Make sure you have the "All" button active at the top of your register, as some of the other options could hide some transactions.

    Another possibility is that these transactions were still unconfirmed, and you have the split register view active. You can turn this on or off by clicking on the 'box' icon just to the right of the New Transaction button.

    Were you selecting all these transactions at once to alter them together? What you describe sort of sounds like applying a Batch Change operation incorrectly, like you moved all of them to another account. If you search for them, do you find them?

    If none of that helps, maybe try reentering a few to see if the problem repeats, and if it does, send us your errlog.txt file. I'm trying to think of some explanation for them not appearing in your earlier backup files, but I don't see what could have caused that, as Moneydance wouldn't change those files, even if something went wrong with the one you have open.

    Ethan
    Infinite Kind Support

  7. 7 Posted by Peter & Alison ... on 17 Feb, 2020 10:11 AM

    Peter & Alison Day's Avatar

    I don't think any of your suggestions are applicable here.  I do keep
    the "All" button on; I was editing them one-by-one, and they were in
    fact all confirmed from when I had entered them with a category "misc"
    the previous day.

    I have now entered them again, and will wait  to see if the problem
    re-occurs.  if it does, I will catch the error log - that hadn't
    occurred to me - and come back to you.

    Thank you both for your helpful suggestions

    Regards

    Peter

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