Unable to download transactions from American Express

ivo.kossev's Avatar


24 Feb, 2020 01:26 AM

Used to work well - until today. All other accounts (banking, credit cards, investments) held with other institutions still download just fine.

Getting this error message @ every attempt to download from AmEx:
"A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:403 Forbidden"

Please, provide remedy.

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  1. 31 Posted by tesar861 on 25 Feb, 2020 04:01 PM

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    I have the same issue and have tried the same as others. No help. Just grand!
    Other accounts work fine. CITI, CHASE, etc

  2. 32 Posted by TonyRI on 25 Feb, 2020 06:01 PM

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    I just tried downloading Amex and it is working again. No changes were made on my end. My original connection setup from the days before the problem is the same connection that worked just now.

  3. 33 Posted by J Wilson on 25 Feb, 2020 06:28 PM

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    Tried to download (I made no changes) different error:

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: American Express

    The error code reported by the server was: 2015

    Date too far in future

  4. 34 Posted by tesar861 on 25 Feb, 2020 06:40 PM

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    Just tried it again and also received the date too far in future

    > On Feb 25, 2020, at 1:28 PM, J Wilson <[email blocked]> wrote:


  5. 35 Posted by Bryan Green on 25 Feb, 2020 06:54 PM

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    Mine working perfectly - Thank heavens
    No idea what changed but data downloading normally

    Bryan Green | 141 Simonton Street, Key West, FL 33040-6626 USA | T:(001) 305.517.6966 C: (001) 305 304 0650

  6. 36 Posted by ivo.kossev on 25 Feb, 2020 08:19 PM

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    Tried again 5 minutes ago (without any deleting/resetting of the particulars as suggested by MD CS, since others proved it is ineffective). Worked just fine.

    Apparently (other?) issues with AmEx downloads still exist, thus I'd prefer to keep this thread open, and maintain expectations of a robust solution and a full disclosure from IK.


  7. 37 Posted by J Wilson on 25 Feb, 2020 08:31 PM

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    Still no joy. I am using Linux version which up to date.

  8. 38 Posted by avp2 on 25 Feb, 2020 08:42 PM

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    Working for me now too. And, I did do a complete (reset with new connection) online setup. Whatever problem Amex had, they have (apparently) fixed. Using mac build 1903.

  9. 39 Posted by jimmplsmn on 25 Feb, 2020 09:27 PM

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    For me Amex is back to working normally - after re-setup of the connection (drop down list - "Online" - "Set Up Online Banking" - and followed the steps, this time getting the ask for username and password that was missing before).

  10. 40 Posted by dwg on 25 Feb, 2020 09:35 PM

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    I think it is pretty clear that what has been happening has all been on the Amex side.

  11. 41 Posted by wa1oui on 25 Feb, 2020 09:39 PM

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    I had deleted the Amex profille. Set it up again and also received the error 2015: Date too far in the future.

  12. 42 Posted by rahul_bawa on 25 Feb, 2020 09:44 PM

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    I just tried it again after making no additional changes and it worked for me for 2 different AmEx accounts.

  13. 43 Posted by dwg on 25 Feb, 2020 09:48 PM

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    I recall seeing that error before in the forums but do not recall what the solution was, you may have to do some searching.

  14. 44 Posted by J Wilson on 25 Feb, 2020 10:14 PM

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    I Reinstalled Linux Version 2019.3 (1880)
    I then disabled Online Access for my AE account. Then I successfully re-enabled it. However I still get this error when I try to download:

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: American Express

    The error code reported by the server was: 2015

    Date too far in future

    I do not know what else I can do at this point.

  15. 45 Posted by tesar861 on 26 Feb, 2020 12:04 AM

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    Still no good for me.
    Date in future.

    disabled online
    set up online
    same result

    rinse, lather, repeat.

  16. 46 Posted by irazisme on 26 Feb, 2020 02:23 AM

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    It appears that I have been able to get back running.

    I don’t know why but my passwords and login got “garbled”

     - I ended up with 3 different passwords for Moneydance and others stopped working.

    I found I had to reinitialize logins for most of my accounts - and then, they would continue working - at least for the couple of days that have passed.

    My Bank was about the worst

  17. 47 Posted by irazisme on 26 Feb, 2020 02:29 AM

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    Looks like my Passwords have been scrambled! My login’s have all been reset - like putting dice in a cup and throwing them down.. What happened?? Could it be a computer problem?

    Moneydance is the only file I use, add to and continue to use.. Its not like a book..

    It can be compared to a spreadsheet you update. I hav lots of those and they don’t exhibit the same problems Moneydance does..


  18. 48 Posted by moneydance on 26 Feb, 2020 03:22 AM

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    anybody has a remedy for AMEX? when I try to re-setup it, it goes through the wizard, and then nothing happens - no online banking gets setup, and no errors pop up. just nothing.

  19. 49 Posted by tesar861 on 26 Feb, 2020 01:44 PM

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    Tried again but still get the Date in future error.

  20. Support Staff 50 Posted by Maddy on 26 Feb, 2020 02:00 PM

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    When you select Online --> Setup Online Banking, do you see an option to 'Reset Sync'? If so, select this option then attempt to connect with the bank again and let me know if you see any difference.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  21. 51 Posted by J Wilson on 26 Feb, 2020 02:52 PM

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    Clicking on the "Reset Sync" appears to have worked! No errors appeared when downloading and the transactions downloaded with all the information I need. Thanks Maddy!

  22. 52 Posted by tesar861 on 26 Feb, 2020 04:44 PM

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    Reset link, retry download, success!

    thank you.

  23. 53 Posted by wa1oui on 26 Feb, 2020 08:14 PM

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    YES!!! Worked fine here as well.

  24. 54 Posted by irazisme on 26 Feb, 2020 10:04 PM

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    AMEX Download worked; stored account# and passwords for CC and Banks scrambled. Had to reinitialized all connections. Major issue now is that I get the same (2) checks paid in. 2 different accounts.

    Is it possible that my computer is bad??

    Moneydance is the only program I run that I can verify what is shows..

  25. 55 Posted by dantdavis on 26 Feb, 2020 10:07 PM

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    just a user here.

    Your computer is probably fine.

    What you probably did, given two different accounts, is choose the same account at Amex for both of your MD accounts as opposed to picking one for each.

  26. 56 Posted by moneydance on 27 Feb, 2020 04:58 AM

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    suddenly resolved for me, thanks everybody for help!

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