tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/59435-unable-to-download-transactions-from-american-expressInfinite Kind: Discussion 2020-05-28T05:00:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T01:26:31Z2020-02-24T01:29:47ZUnable to download transactions from American Express<div><p>Used to work well - until today. All other accounts (banking, credit cards, investments) held with other institutions still download just fine.</p>
<p>Getting this error message @ every attempt to download from AmEx:<br>
"A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server. Error Description: java.io.IOException: HTTP Error:403 Forbidden"</p>
<p>Please, provide remedy.</p></div>ivo.kossevtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T04:16:00Z2020-02-24T04:16:01ZUnable to download transactions from American Express<div><p>I have the same issue and the same preconditions. It was working perfectly before!</p></div>Chris Johnsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T11:34:14Z2020-02-24T11:34:14ZUnable to download transactions from American Express<div><p>Ditto</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T11:46:20Z2020-02-24T11:46:20ZUnable to download transactions from American Express<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Many customers have reported this issue with the American Express connection during the weekend.<br>
Can you try to connect with Amex again, and let us know if the problems persist?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T12:50:46Z2020-02-24T12:50:46ZUnable to download transactions from American Express<div><p>I just received the same error...noticed a comment on the website when I manually downloaded the transactions that said a change on their end meant I might have to refresh my quicken connection.</p>
<p>I deleted my online connection, and rebuilt it from scratch and now in the setup it never gets as far as asking for my password (only asks for username).</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T13:36:58Z2020-02-24T13:37:02ZUnable to download transactions from American Express<div><p>Tried the same but as wa1oui - same result</p></div>Bryantag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T13:49:58Z2020-02-24T13:49:58ZUnable to download transactions from American Express<div><p>Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?<br>
To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called '<em>remove_one_service_2017.py</em>' that will help do that.</p>
<p>Before proceeding, take a manual backup via File --> Export Backup.</p>
<p>To use the <em>.py</em> file, first save it to your computer and then follow these steps:</p>
<ol>
<li>In Moneydance, select Window --> Python Scripting (Choose 'MoneyBot' if you're using the 2019 version).<br></li>
<li>In the window that opens, select 'Open Script' then navigate to the <em>.py</em> file wherever you saved it on your system.<br></li>
<li>Select 'Run' to execute the file.<br></li>
<li>You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal choosing the <strong>"New Connection"</strong> button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T14:02:26Z2020-02-24T14:02:26ZUnable to download transactions from American Express<div><p>Tried it and it never asked me which service to remove.</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T14:22:27Z2020-02-24T14:22:27ZUnable to download transactions from American Express<div><p>Ran the script, tried setting up a new connection. Was asked for card information, not user name and password.</p></div>djvargotag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T14:25:15Z2020-02-24T14:25:15ZUnable to download transactions from American Express<div><p>Here is what the window looks like.</p></div>djvargotag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T14:51:49Z2020-02-24T14:51:49ZUnable to download transactions from American Express<div><p>It may not help too much as the links won't show, but this is on the Amex website when I went to manually download:</p>
<p>Instructions for Intuit Customers<br>
We recently made system updates to our connection to Intuit's Quickbooks and Quicken software. To resume .QFX and .QBO downloads, please complete a Quickbooks and/or Quicken account deactivation and reactivation process.<br>
Please review the following instructions to complete the process, or contact Intuit Customer Support at Quicken.com/support or Quickbooks.com/support for help.</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T16:21:32Z2020-02-24T16:21:55ZUnable to download transactions from American Express<div><p>I started seeing the same problem this morning. I'll try the connection removal script this evening but I'm less than hopeful based on recent experience with a different financial institution.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T17:51:32Z2020-02-24T17:51:32ZUnable to download transactions from American Express<div><p>I followed the script given and also received the above window when doing a "new connection". I input my username and used the card number pre-filled into the box. After completing the online set-up process I went into my Amex account and tried to download. The MD embedded browser opened up with a Amex log-in screen. I entered my username and pw but amex did not recognize the log-in and offered to send me to their homepage, which I did. From there I logged in and went to the transaction page and clicked on the download symbol and the transactions downloaded. Will this be the process for Amex going forward?</p></div>jimmplsmntag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T18:35:23Z2020-02-24T18:35:24ZUnable to download transactions from American Express<div><p>This is impossible - Please advise if yoy anticipate a user friendly solution or if I now need to look for alternative software - I have hundreds of Amex transactions I need to access and this is not going to work for me</p></div>Bryantag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T19:54:45Z2020-02-24T19:54:45ZUnable to download transactions from American Express<div><p>Here is my Console:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: American Express<br>
Account: AMEX Plat (IRA) [01/24] 4XX3<br>
Account Number: Account Number goes Here<br>
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: java.io.IOException: HTTP Error:403 Forbidden<br>
java.io.IOException: HTTP Error:403 Forbidden<br>
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2744) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2568) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:624) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:914) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:924) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:560) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:475) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$downloadTransactions$0(AccountDetailPanel.java:295) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:136)</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T19:59:41Z2020-02-24T19:59:41ZUnable to download transactions from American Express<div><p>FYI: The above error occurs when I tried to re-initialize my AMEX connection. I was asked what credit card I was using. - elected American Express from the MD provided menu and BAM!!</p>
<p>The contents above are the result</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T22:13:24Z2020-02-24T23:05:49ZUnable to download transactions from American Express<div><p>My Amex card connection also stopped working this last weekend and gives the same console output as previously posted. Also seeing a similar console output (HTTP 1.1 not found) when trying to connect to new Pacific Premier account.</p>
<p>Some institutions obsoleting HTTP 1.1?</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T23:07:06Z2020-02-24T23:08:05ZUnable to download transactions from American Express<div><p>Re: "Some institutions obsoleting HTTP 1.1?"</p>
<p>is it that or discontinuing their Direct Connect service?</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T23:36:52Z2020-02-25T00:08:48ZUnable to download transactions from American Express<div><p>I do not believe Pacific Premier has any plans to shut down their service - at this time anyway. OFX service providers may just be trying to improve security. Accounts I have at other institutions (besides Pacific Premier and American Express) are still working fine.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-24T23:41:22Z2020-02-24T23:41:22ZUnable to download transactions from American Express<br>
<br>
<div>Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Feb 24, 2020, at 6:07 PM, Dana <tender+d03603f017@tenderapp.com> wrote:<br>
I spoke to AMEX and they didn’t say anything about their service changing</blockquote>
<br></div>
<div>When I went back on, other accounts failed. It looked like my stored Account Numbers and Passwords we’re gone</div>
<div><br></div>
<div>Have you guys been making major changes to the software?</div>
<blockquote type="cite">
<div> pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
<table width="100%">
<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Dana</p>
<div>
<p>is it that or discontinuing their Direct Connect service?</p>
</div>
<div>
<p>On Mon, Feb 24 at 02:13 PM PST, avp2 wrote:</p>
<blockquote>
<div>
<p>My Amex card connection also stopped working this last weekend and gives the same console output as previously posted. Also seeing a similar console output (HTTP 1.1 not found) when trying to connect to new Pacific Premier account.</p>
<p>Some institutions obsoleting HTTP 1.1?</p>
</div>
</blockquote>
</div>
</td>
</tr>
<tr>
<td>
<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/problems/59435-unable-to-download-transactions-from-american-express">Unable to download transactions from American Express</a>.</p>
<p>To unsubscribe and stop receiving emails from <a href="https://infinitekind.tenderapp.com">https://infinitekind.tenderapp.com</a>, visit <a href="https://infinitekind.tenderapp.com/unsubscribe/1367c42790bcda1966d6c3703bf1e9fe09cc4371">this page</a></p>
</td>
</tr>
</table>
</div>
</blockquote>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T04:16:54Z2020-02-25T04:17:51ZUnable to download transactions from American Express<div><p>It is pretty obvious that AMEX has changed its systems in the last few days. Deleting and restoring the service does not work and gives the "Forbidden" 403 error code.</p>
<p>This is a security update by AMEX and they suggest that folks who use Q to do essentially the same thing that MD asks. Delete the connection and reconnect. However it seems that they have added something in the reactivation and not told the MD folks about it. It will take some time and effort to get it running again.</p>
<p>You can threaten or actually go back to running Q again but you trade the advantages of a large corporation that can get AMEX to pay attention to the indifference, security risk and frankly crappy software that they put out. Personally I would rather stick a fork in my eye, but YMMV.</p>
<p>(Really, really NOT IK support so I can talk like this, don't blame them)</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T04:18:44Z2020-02-25T04:30:28ZUnable to download transactions from American Express<div><p>This thread might get more attention in the online banking area... not sure, but it seems more appropriate...</p>
<p>The NC bank bit got a lot of action there. I'd assume AMEX would definitely get attention.</p>
<p>And yes, AMEX isn't working for me either at this time.<br>
And it is working for my still mirrored Quicken ledger, and I had to do absolutely nothing to have it working - no resets, it just is working.</p>
<p>I'm not defending Quicken nor condemning MD - just passing along information.</p>
<p>Oh, and Quicken is no longer Intuit, so I assume they have MUCH less import and impact to major institutions now, which may be why we are seeing changes that no longer consider financial software products - the banks now only care about the screaming from their CLIENTS when changes are made, not Quicken.</p>
<p>just a user</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T04:29:47Z2020-02-25T04:29:48ZUnable to download transactions from American Express<div><p>Quicken support says the following: "The cause of the errors is Amex's service provider is currently making changes to systems and connections, and will need to block 3rd party aggregators like Quicken while they implement these changes."</p>
<p><a href="https://community.quicken.com/discussion/7862291/ongoing-2-18-20-american-express-credit-card-account-errors-cc-505-105-cc-504-104-or-ol-332">https://community.quicken.com/discussion/7862291/ongoing-2-18-20-am...</a></p></div>Chris Johnsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T05:46:49Z2020-02-25T05:46:49ZUnable to download transactions from American Express<div><p>Chris - it appears this post from Quicken represents a five month plus issue.</p>
<p>I think this issue, for MD at least, may be more current... and thus maybe different.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T06:02:52Z2020-02-25T06:02:52ZUnable to download transactions from American Express<div><p>I have started a new thread in ONLINE BANKING on this subject.</p>
<p>You have no obligation to move the discussion there, I just felt it was appropriate to begin a discussion of importance in that forum area.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T09:31:51Z2020-02-25T09:31:51ZUnable to download transactions from American Express<div><p>Thanks for letting us know!</p>
<p>Unfortunately, other customers are reporting the same issue and as you suggest, it's likely that American Express are making some changes to their system.<br>
I've filed a ticket in our ticketing system regarding this issue, so the developers will be looking into it.</p>
<p>For the time being, without Direct Connect, you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.</p>
<p>We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.<br>
The steps for manually importing your data are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a> from the knowledge base.</p>
<p>Thank you for your patience and sorry for the inconvenience.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T11:19:29Z2020-02-25T11:19:29ZUnable to download transactions from American Express<div><p>Oh, great. This again.</p>
<p>Direct connect is a dying dinosaur and (not to mix metaphors) IK is sticking his head in the sand again.</p>
<p>Anyone want to take any bets on how long this issue will be ignored?</p></div>Roger Ricetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T11:25:36Z2020-02-25T11:25:36ZUnable to download transactions from American Express<div><p>@Roger Rice: If Direct Connect is being phased out, is there anything that replaces it? It seems to me that Web Connect is much more of a dinosaur in use than Direct Connect which is seamless when it works right :)</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T13:37:40Z2020-02-25T13:37:42ZUnable to download transactions from American Express<div><p>The problem with downloading the transactions directly from the AE website, is<br>
insufficient information is downloaded. For example Walmart. All I get is just the name Walmart, not the particular store's location or number. If one travels and uses their AE card extensively, this informations is a must have. Which is the reason we use AE.</p>
<p>I know I can get the information from AE's website, but it is quite a hassle. Hopefully this will be fixed soon.</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T14:45:46Z2020-02-25T14:45:49ZUnable to download transactions from American Express<div><p>Just talked to AE technical support a few minutes ago. He claimed the issue was fixed months ago. Obviously, their right hand doesn't know what the left hand is doing. He said they are not eliminating direct connect. He also suggested to go to the year end summary and download the latest 90 day transactions from that web page for the additional information I need. I will try this tomorrow since I have already manually corrected the information in my AE register.</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T15:04:16Z2020-02-25T15:04:16ZUnable to download transactions from American Express<div><p>I am having the same problem downloading my AmEx account. I also tried to deactivate the connection and reactivate it but that did not solve the problem.</p>
<p>Moneydance - please help!</p></div>rahul_bawatag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T16:01:53Z2020-02-25T16:01:53ZUnable to download transactions from American Express<div><p>I have the same issue and have tried the same as others. No help. Just grand!<br>
Other accounts work fine. CITI, CHASE, etc</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:01:51Z2020-02-25T18:01:51ZUnable to download transactions from American Express<div><p>I just tried downloading Amex and it is working again. No changes were made on my end. My original connection setup from the days before the problem is the same connection that worked just now.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:28:19Z2020-02-25T18:28:20ZUnable to download transactions from American Express<div><p>Tried to download (I made no changes) different error:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: American Express</p>
<p>The error code reported by the server was: 2015</p>
<p>Date too far in future</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:40:31Z2020-02-25T18:40:31ZUnable to download transactions from American Express<div><p>Just tried it again and also received the date too far in future</p>
<blockquote>
<p>On Feb 25, 2020, at 1:28 PM, J Wilson <a href="mailto:tender+d03603f017@tenderapp.com">tender+d03603f017@tenderapp.com</a> wrote:</p>
</blockquote>
<p></p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:54:39Z2020-02-25T18:54:40ZUnable to download transactions from American Express<div><p>Mine working perfectly - Thank heavens<br>
No idea what changed but data downloading normally</p>
<p>Bryan Green | 141 Simonton Street, Key West, FL 33040-6626 USA | T:(001) 305.517.6966 C: (001) 305 304 0650</p></div>Bryan Greentag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T20:19:36Z2020-02-25T20:19:36ZUnable to download transactions from American Express<div><p>Tried again 5 minutes ago (without any deleting/resetting of the particulars as suggested by MD CS, since others proved it is ineffective). Worked just fine.</p>
<p>Apparently (other?) issues with AmEx downloads still exist, thus I'd prefer to keep this thread open, and maintain expectations of a robust solution and a full disclosure from IK.</p>
<p>Cheers!</p></div>ivo.kossevtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T20:31:36Z2020-02-25T20:31:37ZUnable to download transactions from American Express<div><p>Still no joy. I am using Linux version which up to date.</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T20:42:33Z2020-02-25T20:42:33ZUnable to download transactions from American Express<div><p>Working for me now too. And, I did do a complete (reset with new connection) online setup. Whatever problem Amex had, they have (apparently) fixed. Using mac build 1903.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:27:55Z2020-02-25T21:27:55ZUnable to download transactions from American Express<div><p>For me Amex is back to working normally - after re-setup of the connection (drop down list - "Online" - "Set Up Online Banking" - and followed the steps, this time getting the ask for username and password that was missing before).</p></div>jimmplsmntag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:35:59Z2020-02-25T21:35:59ZUnable to download transactions from American Express<div><p>I think it is pretty clear that what has been happening has all been on the Amex side.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:39:39Z2020-02-25T21:39:39ZUnable to download transactions from American Express<div><p>I had deleted the Amex profille. Set it up again and also received the error 2015: Date too far in the future.</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:44:19Z2020-02-25T21:44:19ZUnable to download transactions from American Express<div><p>I just tried it again after making no additional changes and it worked for me for 2 different AmEx accounts.</p></div>rahul_bawatag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:48:41Z2020-02-25T21:48:41ZUnable to download transactions from American Express<div><p>wa1oui,</p>
<p>I recall seeing that error before in the forums but do not recall what the solution was, you may have to do some searching.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T22:14:45Z2020-02-25T22:14:46ZUnable to download transactions from American Express<div><p>I Reinstalled Linux Version 2019.3 (1880)<br>
I then disabled Online Access for my AE account. Then I successfully re-enabled it. However I still get this error when I try to download:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: American Express</p>
<p>The error code reported by the server was: 2015</p>
<p>Date too far in future</p>
<p>I do not know what else I can do at this point.</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T00:04:52Z2020-02-26T00:04:52ZUnable to download transactions from American Express<div><p>Still no good for me.<br>
Date in future.</p>
<p>disabled online<br>
set up online<br>
same result</p>
<p>rinse, lather, repeat.</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T02:23:17Z2020-02-26T02:23:17ZUnable to download transactions from American Express<div><p>It appears that I have been able to get back running.</p>
<p>I don’t know why but my passwords and login got “garbled”</p>
<ul>
<li>I ended up with 3 different passwords for Moneydance and others stopped working.</li>
</ul>
<p>I found I had to reinitialize logins for most of my accounts - and then, they would continue working - at least for the couple of days that have passed.</p>
<p>My Bank was about the worst</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T02:29:05Z2020-02-26T02:29:05ZUnable to download transactions from American Express<div><p>Looks like my Passwords have been scrambled! My login’s have all been reset - like putting dice in a cup and throwing them down.. What happened?? Could it be a computer problem?</p>
<p>Moneydance is the only file I use, add to and continue to use.. Its not like a book..</p>
<p>It can be compared to a spreadsheet you update. I hav lots of those and they don’t exhibit the same problems Moneydance does..</p>
<p>Ira</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T03:22:00Z2020-02-26T03:22:00ZUnable to download transactions from American Express<div><p>anybody has a remedy for AMEX? when I try to re-setup it, it goes through the wizard, and then nothing happens - no online banking gets setup, and no errors pop up. just nothing.</p></div>Kirilltag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T13:44:48Z2020-02-26T13:44:48ZUnable to download transactions from American Express<div><p>Tried again but still get the Date in future error.</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T14:00:08Z2020-02-26T14:00:08ZUnable to download transactions from American Express<div><p>When you select Online --> Setup Online Banking, do you see an option to 'Reset Sync'? If so, select this option then attempt to connect with the bank again and let me know if you see any difference.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T14:52:41Z2020-02-26T14:52:43ZUnable to download transactions from American Express<div><p>Clicking on the "Reset Sync" appears to have worked! No errors appeared when downloading and the transactions downloaded with all the information I need. Thanks Maddy!</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T16:44:41Z2020-02-26T16:44:41ZUnable to download transactions from American Express<div><p>Reset link, retry download, success!</p>
<p>thank you.</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T20:14:12Z2020-02-26T20:14:12ZUnable to download transactions from American Express<div><p>YES!!! Worked fine here as well.</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T22:04:16Z2020-02-26T22:04:16ZUnable to download transactions from American Express<div><p>AMEX Download worked; stored account# and passwords for CC and Banks scrambled. Had to reinitialized all connections. Major issue now is that I get the same (2) checks paid in. 2 different accounts.</p>
<p>Is it possible that my computer is bad??</p>
<p>Moneydance is the only program I run that I can verify what is shows..</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T22:07:47Z2020-02-26T22:07:47ZUnable to download transactions from American Express<div><p>just a user here.</p>
<p>Your computer is probably fine.</p>
<p>What you probably did, given two different accounts, is choose the same account at Amex for both of your MD accounts as opposed to picking one for each.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-27T04:58:20Z2020-02-27T04:58:20ZUnable to download transactions from American Express<div><p>suddenly resolved for me, thanks everybody for help!</p></div>Kirill