tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/59435-unable-to-download-transactions-from-american-expressInfinite Kind: Discussion 2020-05-28T05:00:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T16:01:53Z2020-02-25T16:01:53ZUnable to download transactions from American Express<div><p>I have the same issue and have tried the same as others. No help. Just grand!<br>
Other accounts work fine. CITI, CHASE, etc</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:01:51Z2020-02-25T18:01:51ZUnable to download transactions from American Express<div><p>I just tried downloading Amex and it is working again. No changes were made on my end. My original connection setup from the days before the problem is the same connection that worked just now.</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:28:19Z2020-02-25T18:28:20ZUnable to download transactions from American Express<div><p>Tried to download (I made no changes) different error:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: American Express</p>
<p>The error code reported by the server was: 2015</p>
<p>Date too far in future</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:40:31Z2020-02-25T18:40:31ZUnable to download transactions from American Express<div><p>Just tried it again and also received the date too far in future</p>
<blockquote>
<p>On Feb 25, 2020, at 1:28 PM, J Wilson <a href="mailto:tender+d03603f017@tenderapp.com">tender+d03603f017@tenderapp.com</a> wrote:</p>
</blockquote>
<p></p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T18:54:39Z2020-02-25T18:54:40ZUnable to download transactions from American Express<div><p>Mine working perfectly - Thank heavens<br>
No idea what changed but data downloading normally</p>
<p>Bryan Green | 141 Simonton Street, Key West, FL 33040-6626 USA | T:(001) 305.517.6966 C: (001) 305 304 0650</p></div>Bryan Greentag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T20:19:36Z2020-02-25T20:19:36ZUnable to download transactions from American Express<div><p>Tried again 5 minutes ago (without any deleting/resetting of the particulars as suggested by MD CS, since others proved it is ineffective). Worked just fine.</p>
<p>Apparently (other?) issues with AmEx downloads still exist, thus I'd prefer to keep this thread open, and maintain expectations of a robust solution and a full disclosure from IK.</p>
<p>Cheers!</p></div>ivo.kossevtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T20:31:36Z2020-02-25T20:31:37ZUnable to download transactions from American Express<div><p>Still no joy. I am using Linux version which up to date.</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T20:42:33Z2020-02-25T20:42:33ZUnable to download transactions from American Express<div><p>Working for me now too. And, I did do a complete (reset with new connection) online setup. Whatever problem Amex had, they have (apparently) fixed. Using mac build 1903.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:27:55Z2020-02-25T21:27:55ZUnable to download transactions from American Express<div><p>For me Amex is back to working normally - after re-setup of the connection (drop down list - "Online" - "Set Up Online Banking" - and followed the steps, this time getting the ask for username and password that was missing before).</p></div>jimmplsmntag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:35:59Z2020-02-25T21:35:59ZUnable to download transactions from American Express<div><p>I think it is pretty clear that what has been happening has all been on the Amex side.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:39:39Z2020-02-25T21:39:39ZUnable to download transactions from American Express<div><p>I had deleted the Amex profille. Set it up again and also received the error 2015: Date too far in the future.</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:44:19Z2020-02-25T21:44:19ZUnable to download transactions from American Express<div><p>I just tried it again after making no additional changes and it worked for me for 2 different AmEx accounts.</p></div>rahul_bawatag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T21:48:41Z2020-02-25T21:48:41ZUnable to download transactions from American Express<div><p>wa1oui,</p>
<p>I recall seeing that error before in the forums but do not recall what the solution was, you may have to do some searching.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-25T22:14:45Z2020-02-25T22:14:46ZUnable to download transactions from American Express<div><p>I Reinstalled Linux Version 2019.3 (1880)<br>
I then disabled Online Access for my AE account. Then I successfully re-enabled it. However I still get this error when I try to download:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: American Express</p>
<p>The error code reported by the server was: 2015</p>
<p>Date too far in future</p>
<p>I do not know what else I can do at this point.</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T00:04:52Z2020-02-26T00:04:52ZUnable to download transactions from American Express<div><p>Still no good for me.<br>
Date in future.</p>
<p>disabled online<br>
set up online<br>
same result</p>
<p>rinse, lather, repeat.</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T02:23:17Z2020-02-26T02:23:17ZUnable to download transactions from American Express<div><p>It appears that I have been able to get back running.</p>
<p>I don’t know why but my passwords and login got “garbled”</p>
<ul>
<li>I ended up with 3 different passwords for Moneydance and others stopped working.</li>
</ul>
<p>I found I had to reinitialize logins for most of my accounts - and then, they would continue working - at least for the couple of days that have passed.</p>
<p>My Bank was about the worst</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T02:29:05Z2020-02-26T02:29:05ZUnable to download transactions from American Express<div><p>Looks like my Passwords have been scrambled! My login’s have all been reset - like putting dice in a cup and throwing them down.. What happened?? Could it be a computer problem?</p>
<p>Moneydance is the only file I use, add to and continue to use.. Its not like a book..</p>
<p>It can be compared to a spreadsheet you update. I hav lots of those and they don’t exhibit the same problems Moneydance does..</p>
<p>Ira</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T03:22:00Z2020-02-26T03:22:00ZUnable to download transactions from American Express<div><p>anybody has a remedy for AMEX? when I try to re-setup it, it goes through the wizard, and then nothing happens - no online banking gets setup, and no errors pop up. just nothing.</p></div>Kirilltag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T13:44:48Z2020-02-26T13:44:48ZUnable to download transactions from American Express<div><p>Tried again but still get the Date in future error.</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T14:00:08Z2020-02-26T14:00:08ZUnable to download transactions from American Express<div><p>When you select Online --> Setup Online Banking, do you see an option to 'Reset Sync'? If so, select this option then attempt to connect with the bank again and let me know if you see any difference.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T14:52:41Z2020-02-26T14:52:43ZUnable to download transactions from American Express<div><p>Clicking on the "Reset Sync" appears to have worked! No errors appeared when downloading and the transactions downloaded with all the information I need. Thanks Maddy!</p></div>J Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T16:44:41Z2020-02-26T16:44:41ZUnable to download transactions from American Express<div><p>Reset link, retry download, success!</p>
<p>thank you.</p></div>Shopdog31tag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T20:14:12Z2020-02-26T20:14:12ZUnable to download transactions from American Express<div><p>YES!!! Worked fine here as well.</p></div>wa1ouitag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T22:04:16Z2020-02-26T22:04:16ZUnable to download transactions from American Express<div><p>AMEX Download worked; stored account# and passwords for CC and Banks scrambled. Had to reinitialized all connections. Major issue now is that I get the same (2) checks paid in. 2 different accounts.</p>
<p>Is it possible that my computer is bad??</p>
<p>Moneydance is the only program I run that I can verify what is shows..</p></div>irazismetag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-26T22:07:47Z2020-02-26T22:07:47ZUnable to download transactions from American Express<div><p>just a user here.</p>
<p>Your computer is probably fine.</p>
<p>What you probably did, given two different accounts, is choose the same account at Amex for both of your MD accounts as opposed to picking one for each.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/481110542020-02-27T04:58:20Z2020-02-27T04:58:20ZUnable to download transactions from American Express<div><p>suddenly resolved for me, thanks everybody for help!</p></div>Kirill