lost my account information

david shaffer's Avatar

david shaffer

10 Mar, 2020 06:58 PM

Hello, I attempted to create a new account today (new account) and when I did that I lost all of my old accounts information. I have tried to find the 4 other checking accounts and am having no luck.....Please get back to me as soon as possible. I need access to my accounts ASAP. My phone number is 513-646-3765

  1. 1 Posted by derekkent23 on 10 Mar, 2020 07:16 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi david

    To create a new Account, you use ACCOUNT – NEW ACCOUNT.

    Is it possible that instead you created a new data set using FILE (Moneydance on Mac) – NEW?

    Is so to find your original account look under FILE (Moneydance on Mac) – OPEN.

    Hope this help.

  2. 2 Posted by David Shaffer on 10 Mar, 2020 07:21 PM

    David Shaffer's Avatar

    Thanks I found it buried in an obscure menu.

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