Moneydance Reconcile function

Dale Longlitz's Avatar

Dale Longlitz

14 Mar, 2020 02:44 PM

I am running Moneydance version 2019.3 on Windows 10. Is there an issue created by windows updates that causes Moneydance to freeze when you attempt a Reconcile on an account. Used to work before but now has decided not to work at all on any accounts. It simply freezes. Windows just updated and it worked fine before. Or is it something in Moneydance or me..

  1. Support Staff 1 Posted by Ethan on 14 Mar, 2020 03:25 PM

    Ethan's Avatar

    Hello,

    It's likely that the system is trying to open the reconcile window off screen, perhaps on a second monitor that isn't attached. Open your reconcile window to recreate this apparent freeze. Hold down the ALT key and press the spacebar. Then press the m key on the keyboard. After that, try using the arrow keys (most likely the left arrow) and see if the reminder window comes into view.

    If not, can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Windows, it should be located at:

    C:/Users/(yourusername)/.moneydance/config.dict

    Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

    Ethan
    Infinite Kind Support

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