Moneydance crashes when I try to open it

ccjay52's Avatar

ccjay52

14 Mar, 2020 04:55 PM

I've recently upgraded to Catalina, and Moneydance crashes when I open it. I had a pretty recent version, but I downloaded the lats one anyway and I am still getting the same result. Screen shot attached

  1. Support Staff 1 Posted by Ethan on 14 Mar, 2020 04:58 PM

    Ethan's Avatar

    Hello,

    Just to clarify, this is with the version downloaded from http://infinitekind.com/downloads?

    Can you send me your errlog.txt file? This should contain error messages about what is happening, even if the program crashes. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

    ~/Library

    This should pull up your local Library folder.

    Ethan
    Infinite Kind Support

  2. 2 Posted by ccjay52 on 14 Mar, 2020 05:03 PM

    ccjay52's Avatar

    Here it is attached

  3. 3 Posted by ccjay52 on 14 Mar, 2020 05:45 PM

    ccjay52's Avatar

    Just confirming you got the log

  4. 4 Posted by ccjay52 on 14 Mar, 2020 08:11 PM

    ccjay52's Avatar

    More experimentation reveals that if I start the computer with the shift key down, Moneydance will run. Is that of any help in figuring out the problem?

  5. 5 Posted by jeff_l on 15 Mar, 2020 10:42 AM

    jeff_l's Avatar

    Hi ccjay52,

    As you know, starting your MAC holding down Shift forces the OS to start in “Safe Boot” mode.

    As MD works normally in Safe Mode, this indicates that some other App or Util is causing MD to crash. Only you will be able to discover which one is the offender!

    Your errorlog.txt shows MD stopping as it tries to load your Data Set. This indicates to me a problem with disk access.

    But first I would suggest you try the latest beta of MD 2019.4 (1904)
    download here:- https://infinitekind.com/preview

    If that does not fix your issue, I would suggest going into Catalina System Preferences -->Security & Privacy -->Full Disk Access. Unlock Padlock & add Moneydance.

    See attached screen shot.

    Hope this helps, if not you will have to wait for the official cure from support staff.

    Jeff - Fellow Mac User

  6. 6 Posted by sth on 15 Mar, 2020 04:44 PM

    sth's Avatar

    From your errlog.txt file I see that you have a very old extension wandering around. i would suggest removing and reloading all your extensions. If necessary you may have to manually remove the files in the fmodules directory if the extension manager can't find them.

    This line jumps out at me as an issue:
    "name and version =CSV Importer Alpha 18 for MD2015=" (not IK Support)

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