tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/60982-all-data-and-backup-lostInfinite Kind: Discussion 2020-08-15T18:50:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/483317552020-05-16T12:25:22Z2020-05-16T12:25:22ZAll data and backup lost...?!<div><p>I am not support staff, just a user.<br>
Hi Tim</p>
<p>I been running Moneydance since 2016 and am now using 2019.4(1904) and have never personally encountered your problem.</p>
<p>Some things to try:</p>
<p>In the welcome window do you see your account listed on the right? If so, double click on it.</p>
<p>If not search your computer for your Moneydance data set folder with the extension “.moneydance” if you find one or more from the welcome window set up a new account, say temp, to allow you into Moneydance. Then FILE (MONEYDANCE on Mac) – OPEN – OPEN OTHER to navigate to your data set and open it.</p>
<p>Lastly search your computer for your Moneydance backup with the name format yourdatasetname-yyyymmdd-tttt.moneydancearchive or yourdatasetname.yyyy-mm-dd.moneydancearchive</p>
<p>And use IMPORT NEW ACCOUNT SET from the Welcome Window.</p>
<p>If this fails post your computer operating system as this might help support to help you.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/483317552020-05-16T18:48:06Z2020-05-16T18:48:06ZAll data and backup lost...?!<div><p>To the above information, I'd also suggest looking in the default file location for your data files, especially if you're not sure where you have been saving your data (<a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">https://infinitekind.tenderapp.com/kb/file-locations-and-changes/de...</a>). Moneydance doesn't have the ability to delete your data files, so let's assume they are still on your computer somewhere.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan