MoneyDance failed to launch

Scott Ribe's Avatar

Scott Ribe

18 May, 2020 10:34 PM

I just had a weird problem where every time I tried launch MoneyDance, it quit before displaying its window. This was 4 or 5 times in a row, so definitely not a 1-off. I got MD-related entries from console after one, and will paste that in below. I decided to reboot, first quitting all apps to avoid the thundering herd on startup. Just before reboot, I decided to try MD to see what would happen if no other appps were running, and it launched.

default 15:58:24.497471-0600 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | previouslyRunningApps: (
        {
        BackgroundState = 0;
        BundleID = "com.apple.console";
        Hide = 0;
        Path = "/System/Applications/Utilities/Console.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.infinitekind.moneydanceosx";
        Hide = 0;
        Path = "/Applications/Moneydance.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.safari";
        Hide = 0;
        Path = "/Applications/Safari.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.mail";
        Hide = 0;
        Path = "/System/Applications/Mail.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.cisco.anyconnect.gui";
        Hide = 0;
        Path = "/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.googlecode.iterm2";
        Hide = 0;
        Path = "/Applications/iTerm.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.excel";
        Hide = 0;
        Path = "/Applications/Microsoft Excel.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.word";
        Hide = 0;
        Path = "/Applications/Microsoft Word.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.torusknot.sourcetreenotmas";
        Hide = 0;
        Path = "/Applications/SourceTree.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.vscode";
        Hide = 0;
        Path = "/Applications/Visual Studio Code.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.google.chrome";
        Hide = 0;
        Path = "/Applications/Google Chrome.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.dt.xcode";
        Hide = 0;
        Path = "/Applications/Xcode-11-3.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.finder";
        Hide = 0;
        Path = "/System/Library/CoreServices/Finder.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.barebones.bbedit";
        Hide = 0;
        Path = "/Applications/BBEdit.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.kapeli.dashdoc";
        Hide = 0;
        Path = "/Applications/Dash.app";
    },
        {
        BackgroundState = 2;
        BundleID = "org.clindberg.manopen";
        Hide = 0;
        Path = "/Applications/ManOpen.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.aquaminds.notetaker4";
        Hide = 0;
        Path = "/Applications/NoteTaker.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.c-command.spamsieve";
        Hide = 0;
        Path = "/Applications/SpamSieve.app";
    }
)
default 15:58:24.500519-0600 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | checkAgainstApp is : Moneydance
default 15:58:24.500540-0600 loginwindow -[PersistentAppsSupport appShouldBeRelaunched:] | entered. checking app: Moneydance
default 15:58:24.500576-0600 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | Adding to relaunchArray: Moneydance
default 15:58:24.521393-0600 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | Contents:(
        {
        BackgroundState = 2;
        BundleID = "com.apple.console";
        Hide = 0;
        Path = "/System/Applications/Utilities/Console.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.infinitekind.moneydanceosx";
        Hide = 0;
        Path = "/Applications/Moneydance.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.safari";
        Hide = 0;
        Path = "/Applications/Safari.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.mail";
        Hide = 0;
        Path = "/System/Applications/Mail.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.cisco.anyconnect.gui";
        Hide = 0;
        Path = "/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.googlecode.iterm2";
        Hide = 0;
        Path = "/Applications/iTerm.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.excel";
        Hide = 0;
        Path = "/Applications/Microsoft Excel.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.word";
        Hide = 0;
        Path = "/Applications/Microsoft Word.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.torusknot.sourcetreenotmas";
        Hide = 0;
        Path = "/Applications/SourceTree.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.vscode";
        Hide = 0;
        Path = "/Applications/Visual Studio Code.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.google.chrome";
        Hide = 0;
        Path = "/Applications/Google Chrome.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.dt.xcode";
        Hide = 0;
        Path = "/Applications/Xcode-11-3.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.finder";
        Hide = 0;
        Path = "/System/Library/CoreServices/Finder.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.barebones.bbedit";
        Hide = 0;
        Path = "/Applications/BBEdit.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.kapeli.dashdoc";
        Hide = 0;
        Path = "/Applications/Dash.app";
    },
        {
        BackgroundState = 2;
        BundleID = "org.clindberg.manopen";
        Hide = 0;
        Path = "/Applications/ManOpen.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.aquaminds.notetaker4";
        Hide = 0;
        Path = "/Applications/NoteTaker.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.c-command.spamsieve";
        Hide = 0;
        Path = "/Applications/SpamSieve.app";
    }
)
default 15:58:36.022197-0600 distnoted register name: com.apple.sharedfilelist.change object: com.apple.LSSharedFileList.ApplicationRecentDocuments/com.infinitekind.moneydanceosx token: f53e7 pid: 628
default 15:58:36.217552-0600 runningboardd Acquiring assertion targeting executable<Moneydance(501)> from originator [daemon<com.apple.coreservices.launchservicesd>:158] with description <RBSAssertionDescriptor; frontmost:62067; ID: 345-158-6397; target: 62067> attributes = {
    <RBSDomainAttribute: 0x7f9e04f8e370; domain: com.apple.launchservicesd; name: RoleUserInteractiveFocal; sourceEnvironment: 0x0>;
}
default 15:58:36.217664-0600 runningboardd Assertion 345-158-6397 (target:executable<Moneydance(501)>) will be created as active
default 15:58:36.218251-0600 runningboardd Finished acquiring assertion 345-158-6397 (target:executable<Moneydance(501)>)
default 15:58:36.218523-0600 runningboardd [executable<Moneydance(501)>:62067] Ignoring jetsam update because this process is not memory-managed
default 15:58:36.218725-0600 runningboardd [executable<Moneydance(501)>:62067] Set darwin role to: UserInteractiveFocal
default 15:58:36.219052-0600 runningboardd [executable<Moneydance(501)>:62067] Ignoring GPU update because this process is not GPU managed
default 15:58:36.231587-0600 kernel AGC:: [Moneydance pid 62067 mux-aware] exiting, non-mux-aware app count 0, runtime: 0:00:31.520
default 15:58:36.234968-0600 runningboardd Invalidating assertion 345-158-6397 (target:executable<Moneydance(501)>) from originator 158
default 15:58:36.247145-0600 runningboardd [executable<Moneydance(501)>:62067] Death sentinel fired!
default 15:58:36.255146-0600 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Moneydance, _appTrackingState = 2
default 15:58:36.255172-0600 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Moneydance, quit, updating active tracking timer
default 15:58:36.256903-0600 runningboardd Invalidating assertion 345-158-6392 (target:executable<Moneydance(501)>) from originator 158
default 15:58:36.323729-0600 runningboardd [executable<Moneydance(501)>:62067] Ignoring jetsam update because this process is not memory-managed
default 15:58:36.323908-0600 runningboardd [executable<Moneydance(501)>:62067] Ignoring suspend because this process is not lifecycle managed
default 15:58:36.324033-0600 runningboardd [executable<Moneydance(501)>:62067] Ignoring GPU update because this process is not GPU managed
default 15:58:36.354005-0600 runningboardd Removing process: [executable<Moneydance(501)>:62067]
default 15:58:36.369930-0600 runningboardd Removing assertions for terminated process: [executable<Moneydance(501)>:62067]
default 15:58:41.256771-0600 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | previouslyRunningApps: (
        {
        BackgroundState = 2;
        BundleID = "com.apple.console";
        Hide = 0;
        Path = "/System/Applications/Utilities/Console.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.infinitekind.moneydanceosx";
        Hide = 0;
        Path = "/Applications/Moneydance.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.safari";
        Hide = 0;
        Path = "/Applications/Safari.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.mail";
        Hide = 0;
        Path = "/System/Applications/Mail.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.cisco.anyconnect.gui";
        Hide = 0;
        Path = "/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.googlecode.iterm2";
        Hide = 0;
        Path = "/Applications/iTerm.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.excel";
        Hide = 0;
        Path = "/Applications/Microsoft Excel.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.word";
        Hide = 0;
        Path = "/Applications/Microsoft Word.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.torusknot.sourcetreenotmas";
        Hide = 0;
        Path = "/Applications/SourceTree.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.microsoft.vscode";
        Hide = 0;
        Path = "/Applications/Visual Studio Code.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.google.chrome";
        Hide = 0;
        Path = "/Applications/Google Chrome.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.dt.xcode";
        Hide = 0;
        Path = "/Applications/Xcode-11-3.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.apple.finder";
        Hide = 0;
        Path = "/System/Library/CoreServices/Finder.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.barebones.bbedit";
        Hide = 0;
        Path = "/Applications/BBEdit.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.kapeli.dashdoc";
        Hide = 0;
        Path = "/Applications/Dash.app";
    },
        {
        BackgroundState = 2;
        BundleID = "org.clindberg.manopen";
        Hide = 0;
        Path = "/Applications/ManOpen.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.aquaminds.notetaker4";
        Hide = 0;
        Path = "/Applications/NoteTaker.app";
    },
        {
        BackgroundState = 2;
        BundleID = "com.c-command.spamsieve";
        Hide = 0;
        Path = "/Applications/SpamSieve.app";
    }
)

  1. Support Staff 1 Posted by Maddy on 18 May, 2020 10:49 PM

    Maddy's Avatar

    Hi Scott,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Scott Ribe on 19 May, 2020 02:46 AM

    Scott Ribe's Avatar

    2019.3 (1880)

    10.15.4

    --
    Scott Ribe
    [email blocked]
    https://www.linkedin.com/in/scottribe/

  3. Support Staff 3 Posted by Maddy on 19 May, 2020 09:21 AM

    Maddy's Avatar

    Thank you for the additional information, Scott!

    Can you try re-installing Moneydance 2019 from this page.

    Once downloaded, the file you need will appear as a .dmg file within your Downloads folder.

    You should double click the file to begin the installation process. You'll then be prompted to move the file from your Downloads folder to your Applications folder.

    You may be prompted to replace the existing version of Moneydance.
    If not, you should manually remove any older versions of the program.

    You should then navigate to your Applications folder, where you can remove any older versions of Moneydance that remain installed. Simply delete any older copies of the program. You might want to also check your Downloads folder, in case Moneydance has been accidentally installed here, and remove any older copies from this folder too.

    It might be useful to re-name the newest version of Moneydance to 'Moneydance 2019', to be easier to find. Changing the application name won't effect the program or its functionality.

    You'll also need to reconfigure the Moneydance shortcut in your Dock.

    To do this 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options, then disable 'Keep in Dock'.

    Then open the newest version of Moneydance from within your Applications folder. Once running, 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options --> Keep in Dock.

    When Moneydance is running choose Help --> Register Moneydance. You can input your license key here.

    Also select Help --> Moneydance --> About Moneydance on a Mac, where the version and build number will be displayed and you can check you're using the latest version. Below this, you'll either see 'Unregistered' or the license key will be displayed.

    Please keep us posted on your progress, thank you!

    --
    Maddy, Infinite Kind Support

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