Maddy on 18 May, 2020 10:49 PM
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using?
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.
Can you let me know which operating system you're running on your computer/s?
Maddy on 19 May, 2020 09:21 AM
Thank you for the additional information, Scott!
Can you try re-installing Moneydance 2019 from this page.
Once downloaded, the file you need will appear as a .dmg file within your Downloads folder.
You should double click the file to begin the installation process. You'll then be prompted to move the file from your Downloads folder to your Applications folder.
You may be prompted to replace the existing version of Moneydance.
If not, you should manually remove any older versions of the program.
You should then navigate to your Applications folder, where you can remove any older versions of Moneydance that remain installed. Simply delete any older copies of the program. You might want to also check your Downloads folder, in case Moneydance has been accidentally installed here, and remove any older copies from this folder too.
It might be useful to re-name the newest version of Moneydance to 'Moneydance 2019', to be easier to find. Changing the application name won't effect the program or its functionality.
You'll also need to reconfigure the Moneydance shortcut in your Dock.
To do this 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options, then disable 'Keep in Dock'.
Then open the newest version of Moneydance from within your Applications folder. Once running, 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options --> Keep in Dock.
When Moneydance is running choose Help --> Register Moneydance. You can input your license key here.
Also select Help --> Moneydance --> About Moneydance on a Mac, where the version and build number will be displayed and you can check you're using the latest version. Below this, you'll either see 'Unregistered' or the license key will be displayed.
Please keep us posted on your progress, thank you!