tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/61510-amex-accessInfinite Kind: Discussion 2022-03-09T17:51:37Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/484096782020-06-17T19:21:48Z2020-06-17T19:21:48ZAMEX Access<div><p>Hello,</p>
<p>Can you try to completely reset your connection to see if that helps? To do so, you can follow these steps:</p>
<p>1) Open your bank account register by clicking on it in the left sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. If you don't see a disable button, continue to step 5.<br>
4) Select Online->Setup Online Banking from the menu bar (again)<br>
5) Click the <strong>New Connection</strong> button and select your bank from the list of available institutions that pops up. Click OK. (Make sure you pick the <em>New Connection</em> button, even though your bank is still one of the connection choices after you disable it. Choosing your bank in this way will force Moneydance to reset the connection information, which should then allow you to connect.)<br>
6) Continue with the setup process, entering your username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>Please let me know if you continue to have connection problems after recreating your connection.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan