Dropbox - no folders found

Alysia's Avatar

Alysia

22 Jun, 2020 05:12 AM

I am new to Moneydance. I have downloaded the app on my brand-new Chromebook and it says the app may not work with the version of chrome I have and to check for updates. No updates. Then it asks to sync with Dropbox. I give permission and it says "no folders found". And I cannot do anything more. I have yet to be able to open the app. Suggestions? I have tried to find help via the knowledge base and Google searches but can't find a solution.

  1. 1 Posted by jeff_l on 22 Jun, 2020 08:13 AM

    jeff_l's Avatar

    Hi Alysia,

    Full instructions on how to, plus link to You Tube video are available in the MD Knowledge Base & can be found at the link below.

    https://infinitekind.tenderapp.com/kb/archive-program-basics/instal...

    Hope that helps

    Jeff – just a user

  2. 2 Posted by Brian & Alysia ... on 22 Jun, 2020 07:48 PM

    Brian & Alysia Baumann's Avatar

    Thank you Jeff. I did find that video and tried that method and had the
    same problem.

    *Alysia Baumann*

  3. 3 Posted by jeff_l on 22 Jun, 2020 08:44 PM

    jeff_l's Avatar

    Your original message is confusing!

    You say that you can’t open the MD app, but that it asks you about Dropbox. Just installing the DEB file should not ask about Dropbox.

    Dropbox is only used to sync MD between Computers & Mobile devices & comes much later in the setting up of MD. You don’t need Dropbox at all if you don’t need to sync

    Can you confirm that :-

    1. You have installed Linux on your Chromebook

    2. You downloaded the DEB version of MD off this website, and you installed it under
      Linux

    3. You already have a Dropbox account.

    It is possible that your New Chromebook does not meet the basic requirements.

    Jeff

  4. 4 Posted by Brian & Alysia ... on 23 Jun, 2020 11:45 PM

    Brian & Alysia Baumann's Avatar

    Jeff,
    Sorry for the confusion. It has been nothing but problems trying to load
    this app but I think it is what we are looking for hence my stubbornness to
    try to figure it out. Thank you for your patience.
    I was going through the process of writing a response with screenshots
    showing what was going on and after uninstalling moneydance and
    reinstalling the .deb file worked. I don't know what I was doing
    differently before but it wasn't working. So I am in at least...BUT...it
    is tiny (other apps are not showing up this small). Ideas for this problem?
    [image: image.png]

    *Alysia Baumann*

  5. 5 Posted by jeff_l on 24 Jun, 2020 05:31 AM

    jeff_l's Avatar

    Hi Alysia,

    OK see that you are almost there!

    Below is a further link from the Knowledge Base, which should double your MD screen fonts & allow you to start using the program.

    Screen fonts scale properly under Windows & Mac PC’s but can show the issue you’ve found under Hi Res Linux displays.

    I would be interested to know what Chromebook you are using?

    https://infinitekind.tenderapp.com/kb/linux/linux-and-hidpi-high-re...

    Jeff – fellow user

  6. 6 Posted by Brian & Alysia ... on 25 Jun, 2020 04:20 AM

    Brian & Alysia Baumann's Avatar

    Hello Jeff,
    This is the Chromebook we just got
    https://www.google.com/chromebook/device/samsung-galaxy-chromebook/
    I am stuck. I am new to this chromebook OS. This device is a replacement
    of a laptop that was running Windows XP and I have worked in Windows 7 and
    more recently 10 I am still quite lost navigating on this device. I don't
    know where to find the file mentioned in the directions to fix the
    resolution problem. I go to 'files', then 'downloads' which is where I
    found the file to open/run Moneydance (moneydance_linux_amd64.deb). I
    don't see any other files there. I have tried searching the computer. I
    don't know where those files might be. I checked 'Linux files'; there is
    nothing in that folder.
    [image: image.png]

    Alysia Baumann

  7. 7 Posted by jeff_l on 25 Jun, 2020 06:26 AM

    jeff_l's Avatar

    You need to navigate your file system & look for the opt folder. You will need to ensure that the option to show Hidden Files is selected.

    Moneydance & the moneydance.vmoptions file are in the opt folder. on Linux Systems

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