refund request

peter hecht's Avatar

peter hecht

27 Jun, 2020 11:05 AM

I am finding this program to be too difficult to use. I made the purchase several minutes ago. I have tried to get help from a chat, which has had no reply. I had to download the user guide, a huge pdf, and it is from 2015. Please confirm that a refund will be issued immediately.

  1. 1 Posted by peter hecht on 27 Jun, 2020 12:51 PM

    peter hecht's Avatar

    I entered this chat almost 2 hours ago but ahve received no updates. I would like confirmation that my purchase amount will be refunded. I found the program very difficult to figure out and prefer Quicken for many reasons.
    Please confirm that my refund will be processed immediately so I don't have to go to American Express with this issue.

  2. Support Staff 2 Posted by Ethan on 27 Jun, 2020 06:56 PM

    Ethan's Avatar

    Hello,

    I apologize for the confusion. This is a web forum, not instant chat. You should expect the conversation to be more at an email pace.

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service. I believe I just responded to the other thread you opened, but I don't see any other specific questions.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  3. 3 Posted by peter hecht on 27 Jun, 2020 07:17 PM

    peter hecht's Avatar

    Thanks Ethan. I’d just like a refund.

    Get Outlook for iOS<https://aka.ms/o0ukef>
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  4. Support Staff 4 Posted by Ethan on 27 Jun, 2020 07:37 PM

    Ethan's Avatar

    I am sorry that our product did not meet your needs. I have asked our payment processing partners Fastspring to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  5. Ethan closed this discussion on 27 Jun, 2020 07:37 PM.

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