tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/61728-refund-requestInfinite Kind: Discussion 2020-06-27T19:37:30Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/484297852020-06-27T12:51:42Z2020-06-27T12:51:44Zrefund request<div><p>I entered this chat almost 2 hours ago but ahve received no updates. I would like confirmation that my purchase amount will be refunded. I found the program very difficult to figure out and prefer Quicken for many reasons.<br>
Please confirm that my refund will be processed immediately so I don't have to go to American Express with this issue.</p></div>peter hechttag:infinitekind.tenderapp.com,2009-01-14:Comment/484297852020-06-27T18:56:28Z2020-06-27T18:56:28Zrefund request<div><p>Hello,</p>
<p>I apologize for the confusion. This is a web forum, not instant chat. You should expect the conversation to be more at an email pace.</p>
<p>I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service. I believe I just responded to the other thread you opened, but I don't see any other specific questions.</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/484297852020-06-27T19:17:44Z2020-06-27T19:17:44Zrefund request<div><p>Thanks Ethan. I’d just like a refund.</p>
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<hr></div>peter hechttag:infinitekind.tenderapp.com,2009-01-14:Comment/484297852020-06-27T19:37:29Z2020-06-27T19:37:29Zrefund request<div><p>I am sorry that our product did not meet your needs. I have asked our payment processing partners Fastspring to process your refund. They will let you know when the process is complete from their end.</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan