Downloading securities and exchange rates

Ed Reeve's Avatar

Ed Reeve

30 Jun, 2020 03:32 AM

I am using a Mac with the latest operating system and your latest 2019.3 (1880) which has been only updated in the last two weeks.I have five exchange rates (only 3 will update using Alphadvantage) and two securities which will not update. I am not sure whether it was your update that caused the problem but all was working two weeks ago.
I have read everything ( I think) on your web site and read the manual which is a little old and tried many things.
I have been using your product for over 10 years and it is great except for this problem which also appeared some years back.
Your solution would be greatly appreciated.

  1. 1 Posted by dwg on 30 Jun, 2020 03:41 AM

    dwg's Avatar

    I'm a fellow user.

    AlphaVantage appears to be increasingly problematic.

    I would suggest you try the alternative extension - Quote Loader see:

    https://infinitekind.tenderapp.com/discussions/investments/4914-the-new-quote-loader

  2. 2 Posted by derekkent23 on 30 Jun, 2020 05:59 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ed.

    If the Quote and exchange rate updater does not work well for you try the extension Quote Loader under EXTENSIONS – MANAGE EXTENSION

    For a more direct link to information on the latest build of Quote Loader see post 38 at
    https://infinitekind.tenderapp.com/discussions/investments/4914-the...

    Download the PDF attached to posts 38 and have a read.

    To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.

    Let us know how you get on or if you need help just post.

    Hope this helps.

  3. 3 Posted by edreeve on 06 Jul, 2020 05:43 AM

    edreeve's Avatar

    Hi derek, Uploading your recommendation I cannot work out how to get post 38. The posts for me start in the 60’s.
    I have uploaded the ‘Quote Loader’ and it lets me use Yahoo (which i think we used to use earlier) but will not download securities. I would be grateful for any further hints. Thanks for your help to date

  4. 4 Posted by dwg on 06 Jul, 2020 06:31 AM

    dwg's Avatar
  5. 5 Posted by derekkent23 on 06 Jul, 2020 07:51 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ed.

    Since post 38 there has been a new build release of Quote Loader which is covered in post 63 see
    https://infinitekind.tenderapp.com/discussions/investments/4914-the...

    Download the PDF attached to posts 63 and have a read.

    To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.

    Can you post say 4 examples of your ticker symbols and there associated security names and I will test they are supported and try to provide further guidance.

    Hope this helps.

  6. 6 Posted by edreeve on 09 Aug, 2020 03:32 AM

    edreeve's Avatar

    Hi Derek.
    Thanks for all your info and I apologise for taking so long to get back to you.

    I have followed all your advice and now all is working well. I thank you for your great help and time.

    regards. Ed Reeve

  7. 7 Posted by derekkent23 on 09 Aug, 2020 06:22 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ed.

    Thanks for the feedback.

    I am glad Quote Loader is working for you.

    Have Fun, Stay Safe.

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