tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/61795-downloading-securities-and-exchange-ratesInfinite Kind: Discussion 2020-11-08T06:30:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-06-30T03:32:15Z2020-06-30T03:32:17ZDownloading securities and exchange rates<div><p>I am using a Mac with the latest operating system and your latest 2019.3 (1880) which has been only updated in the last two weeks.I have five exchange rates (only 3 will update using Alphadvantage) and two securities which will not update. I am not sure whether it was your update that caused the problem but all was working two weeks ago.<br>
I have read everything ( I think) on your web site and read the manual which is a little old and tried many things.<br>
I have been using your product for over 10 years and it is great except for this problem which also appeared some years back.<br>
Your solution would be greatly appreciated.</p></div>Ed Reevetag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-06-30T03:41:00Z2020-06-30T03:41:00ZDownloading securities and exchange rates<div><p>I'm a fellow user.</p>
<p>AlphaVantage appears to be increasingly problematic.</p>
<p>I would suggest you try the alternative extension - Quote Loader see:</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/investments/4914-the-new-quote-loader">https://infinitekind.tenderapp.com/discussions/investments/4914-the...</a></p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-06-30T05:59:31Z2020-06-30T05:59:31ZDownloading securities and exchange rates<div><p>I am not support staff, just a user.<br>
Hi Ed.</p>
<p>If the Quote and exchange rate updater does not work well for you try the extension Quote Loader under EXTENSIONS – MANAGE EXTENSION</p>
<p>For a more direct link to information on the latest build of Quote Loader see post 38 at<br>
<a href="https://infinitekind.tenderapp.com/discussions/investments/4914-the-new-quote-loader#comment_48403345">https://infinitekind.tenderapp.com/discussions/investments/4914-the...</a></p>
<p>Download the PDF attached to posts 38 and have a read.</p>
<p>To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.</p>
<p>Let us know how you get on or if you need help just post.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-07-06T05:43:01Z2020-07-06T05:43:01ZDownloading securities and exchange rates<div><p>Hi derek, Uploading your recommendation I cannot work out how to get post 38. The posts for me start in the 60’s.<br>
I have uploaded the ‘Quote Loader’ and it lets me use Yahoo (which i think we used to use earlier) but will not download securities. I would be grateful for any further hints. Thanks for your help to date</p></div>edreevetag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-07-06T06:31:23Z2020-07-06T06:31:23ZDownloading securities and exchange rates<div><p><a href="https://infinitekind.tenderapp.com/discussions/investments/4914-the-new-quote-loader/page/2#comment_48403345">https://infinitekind.tenderapp.com/discussions/investments/4914-the...</a></p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-07-06T07:51:55Z2020-07-06T07:51:55ZDownloading securities and exchange rates<div><p>I am not support staff, just a user.<br>
Hi Ed.</p>
<p>Since post 38 there has been a new build release of Quote Loader which is covered in post 63 see<br>
<a href="https://infinitekind.tenderapp.com/discussions/investments/4914-the-new-quote-loader/page/3#comment_48442233">https://infinitekind.tenderapp.com/discussions/investments/4914-the...</a></p>
<p>Download the PDF attached to posts 63 and have a read.</p>
<p>To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.</p>
<p>Can you post say 4 examples of your ticker symbols and there associated security names and I will test they are supported and try to provide further guidance.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-08-09T03:32:26Z2020-08-09T03:32:26ZDownloading securities and exchange rates<div><p>Hi Derek.<br>
Thanks for all your info and I apologise for taking so long to get back to you.</p>
<p>I have followed all your advice and now all is working well. I thank you for your great help and time.</p>
<p>regards. Ed Reeve</p></div>edreevetag:infinitekind.tenderapp.com,2009-01-14:Comment/484342162020-08-09T06:22:47Z2020-08-09T06:22:47ZDownloading securities and exchange rates<div><p>I am not support staff, just a user.<br>
Hi Ed.</p>
<p>Thanks for the feedback.</p>
<p>I am glad Quote Loader is working for you.</p>
<p>Have Fun, Stay Safe.</p></div>derekkent23