tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/61941-cant-load-a-backup-i-exported-only-this-morningInfinite Kind: Discussion 2020-07-10T15:34:57Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/484488042020-07-07T17:03:33Z2020-07-07T17:03:35ZCan't load a backup I exported only this morning<div><p>We're having dreadful trouble recovering from a crash last week and we finally got one machine correct this morning only to find that when we switched on the other machine it was completely wrong. Fortunately I had backed up before switching on the second machine but now I'm trying to load that back up and it just says "Error unknown file type"!</p>
<p>Help!!</p>
<p>Simon Hartley</p></div>Simon Hartleytag:infinitekind.tenderapp.com,2009-01-14:Comment/484488042020-07-07T20:02:40Z2020-07-07T20:02:40ZCan't load a backup I exported only this morning<div><p>Hello,</p>
<p>Can you please confirm which version of Moneydance you were using, and how you created the backup file? If you created it manually through File -> Export Backup, it looks like it may have just lost its .moneydancearchive extension at the end of the file name, preventing the program from recognizing it.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/484488042020-07-07T21:23:24Z2020-07-07T21:23:25ZCan't load a backup I exported only this morning<div><p>Hi Ethan,</p>
<p>Thanks for your prompt reply. We were using version 2019.3 (1880). So it would be worth just adding the .moneydancearchive to the name?</p>
<p>Many thanks<br>
Simon</p>
<hr></div>Simon Hartleytag:infinitekind.tenderapp.com,2009-01-14:Comment/484488042020-07-07T21:29:48Z2020-07-07T21:29:48ZCan't load a backup I exported only this morning<div><p>I'm a fellow user.</p>
<p>Yes add the .moneydancearchive to the name. it is this that indicates to Moneydance that the file should be a Moneydance backup</p></div>dwg