No folder found msg then nothing

wayne bonner's Avatar

wayne bonner

01 Aug, 2020 03:04 PM

Installed the preview Android app, set up drop box, start Moneydance. A msg saying "no folder found" appears. The app stays on that blank page and doesn't respond to any input.

  1. 1 Posted by wayne bonner on 01 Aug, 2020 03:29 PM

    wayne bonner's Avatar

    Help on 'no file found' error was incomplete. The button to continue reading does not display the steps to fix this problem. Instead it redisplays the same page. It's a bit frustrating when the program fails due to an unhanded exception and then the help file fails.
    Galaxy S10+ Andoid 10 One Ui 2.1.

  2. 2 Posted by TonyRI on 01 Aug, 2020 03:43 PM

    TonyRI's Avatar

    Hi Wayne,

    I'm not from IK Support, but the MD Mobile app is an adjunct to the desktop application and is not standalone software. You can download the main MD program here:

    https://infinitekind.com/download-moneydance-personal-finance-software

    It is available for different OS's and is necessary for the mobile app to sync with the desktop data:

    https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...

    The main program is free to use up until 100 manually entered transactions, at which point it will ask you to register.

    Hope that this helps,

    Tony

  3. 3 Posted by Wayne Bonner on 02 Aug, 2020 02:53 PM

    Wayne Bonner's Avatar

    Thanks for the answer. I'll try the software from the links you provided.

  4. 4 Posted by TonyRI on 03 Aug, 2020 12:13 AM

    TonyRI's Avatar

    You're welcome, my pleasure.

    Good luck, I think that you'll really enjoy the program :)

  5. Maddy closed this discussion on 03 Aug, 2020 05:29 AM.

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