accounts appear in apple app that shouldn't

Bill's Avatar

Bill

01 Aug, 2020 03:35 PM

Until today , August 1, I have 4 credit cards on iMac desktop version of MD but I only use two of them and hide the two I don't use so they don't appear in sidebar.

When I opened mobile app on iPad prior to today, only the two cards shown in the desktop app sidebar appeared, but now the cards I don't use (and have a zero balance) appear and not one for the two regular cards.

I sync via dropbox. transaction sync OK, but I have lost ability to see the appropriate cards in the mobile app.

MD 2019.3, Mac OS 10.15.6, iOS 14.0 beta.

How can I fix issue so that only the two cards I use show in the mobile app like the used to prior to August 1?

Bill

  1. Support Staff 1 Posted by Ethan on 01 Aug, 2020 08:59 PM

    Ethan's Avatar

    Hello Bill,

    Can you please go to Tools -> Accounts from the Moneydance menu bar, click to edit the accounts in question, and verify that they are marked as Inactive? Marking an account as Inactive is what should hide the account from syncing with the mobile apps. Just removing it from your sidebar on the desktop shouldn't do that.

    Ethan
    Infinite Kind Support

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