Ethan on 09 Aug, 2020 10:40 PM
Is there one particular way of quitting that doesn't work, or do none of them seem to work? (Clicking on the red button in the corner to close the main window, going to File -> Quit, etc.) Does the program appear to be frozen, or can you still use it, you just can't quit?
After you force quit, but before you relaunch the program, can you send your errlog.txt file? This may capture whatever is happening behind the scenes.
If you're using Mac OS X, it should be located at one of these locations within your Home folder: