BIG problems with MD 2020 (1919)

Gilles Laplante's Avatar

Gilles Laplante

13 Aug, 2020 11:32 PM

MD 2020 don't work well.
I have only black squares like icon ( file #1)
I have this message when I want to change something in prefs ( file #2)
I can't QUIT so... I can't save :-((
Moreover, the new MD don't remember the old transactions, the old categories etc.
IMac running ElCapitan with 24 meg of RAM

My old MD 2019 ( 1881) work well

  1. 1 Posted by sth on 14 Aug, 2020 12:41 AM

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    IT seems to work for me, but iMac running El Capitan, 8GB of memory.
    There are no file attachments.
    The icons are managed by the finder. Try resetting your Launch Services Cache, there are apps like Onyx that can do that.
    It sounds like your OS/Finder are confused and permissions are not right.

  2. 2 Posted by Gilles on 14 Aug, 2020 04:12 PM

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    Hello STH

    Thank you for your help, but it don’t work :-((

    The 2 originals file attachments was

    and #2

    and a new one after resetting Launch Service cache with Onyx: #3

    Any suggestions

    Regards

    Gilles Laplante

  3. 3 Posted by sth on 14 Aug, 2020 04:37 PM

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    Ok, have you moved your files lately? It looks like your system it telling us that you have no access to some of the files you need such as the the MD preferences (e.g. config.dict) and the trunk data file. We should get that straightened out first then work on the "cleared" icons.

    First save a backup from within MD of your data. Make sure this file is somewhere safe!

    Can you open the folder Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents
    Use the option key and the "GO" menu to open Library.

    If so can you do a "Get Info" on the File DG2020.moneydance? Do you ("me") have read and write permissions to that file? If not can you set them to have read/write permissions to that file and all the enclosed files. This is your data set and you should have complete access. In fact you should have complete access to every file within the Library folder.

  4. 4 Posted by Gilles on 14 Aug, 2020 05:41 PM

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    Hi

    I didn’t move files lately. In meantime, I continue to use MD 2019.3 (1881) successfully

    The most disturbing is that I can’t « quit « except with "force quit » so I can’t save anything

    I look in " Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents » and I (me) have the permissions to write and read.

    BTW, I have another file and both have the same behaviour.

    Regards

    G.L. o.d.

  5. 5 Posted by sth on 15 Aug, 2020 03:00 PM

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    Try a deeper dive into the file permissions issue. I was more interested in the files in that directory than the folder itself for access. If you look at those error messages, there are two that are listed:

    This is your data file or one of them:
    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/DG2020.moneydance/safe/tiksyn/trunk_sv
    To see this file you may have to ask the Finder to "Show Bundle Contents" on the DG2020.moneydance file to look inside at the bundled trunk_sv file. This file is either missing of no permissions. Both are bad.

    The other file with errors is in Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict
    This is the general preferences file and should be common to all data files. Please check that this and any other files belong to you and have read/write permissions.

    Lastly, check that the two versions of MD are opening the same file? Possibly the older version is just not showing errors but ignoring them?

    My other suggestion that may be easier is to do a clean erase of those folder and preserve only your data file. You will need to reset any preferences and re-install any extensions but it might be a solution if there are missing files or incorrect permissions. I will write out a procedure if you want.

  6. 6 Posted by Gilles on 15 Aug, 2020 04:22 PM

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    Hello

    I tried everything you suggest and I observed a detail.

    The name of Money dance 2019 (1881) was Moneydance 2 !!!

    If I took of the « 2 » I have the save problem with the 2019 version version

    But If I put « 2 » at the MD version 2020, money dance.app to moneydande2.app everything work fine: HOURRA

    I don’t remember why the app was name with a « 2 »

    Again, thank you for your precious collaboration and excuse me for the orthography. I’m a french speaking people.

    Regards

    G.L.

  7. 7 Posted by sth on 15 Aug, 2020 08:25 PM

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    Gilles,
    I have no idea what the 2 at the end of the app name does to you. I would worry that it is using a different folder for preferences or support files? Having two different versions of MD on a system can be a problem unless the applications are isolated in two different user accounts.

    I might suggest copying and backing up your data files. Deleting all copies of the MD app you can fine. Removing the Library/com.infinitekind.com/ directory.
    Downloading a fresh copy of MD 2020.0 1921 and installing in your /Applications folder.

    Then open MD and quit to create your folders. Move your copy of the MD data file to Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents which now should exist again. Restart MD and your data file(s) should be on the Welcome Screen.

    And your english is fine. Much better than my attempts at french. I don't think that much of the 4 years of first year french I took 50 years ago remain. I did try using it once on a trip through France a long time ago, but everyone kept replying to me in German my accent was so bad!

  8. 8 Posted by Gilles on 16 Aug, 2020 04:32 PM

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    Hi

    I have done everything you suggested, but the result is the same: black squares instead of icons and impossible to quit normally

    Everything become normal again if I change Moneydance to Moneydance2 . Very curious !!

    BTW, I’ m not sure of the location of Library/com.infinitekind.com/ directory.???

    Is it all off this

    A+

    G.L. from Montréal, Qc

  9. 9 Posted by sth on 16 Aug, 2020 10:05 PM

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    Sorry I meant the Library/Containers/com.infinitekind.MoneydanceOSX directory. After COPYING (not moving) your two data files DG2020.moneydance and Placements GGL2020.moneydance. Copying them will make sure that you have ownership rights to all the sub files. And should not have errors during the copy.

    The worry I had is that the config.dict file which has all the preferences seems not to be readable/writeable by the program. This is a serious error.

    Try posting your errlog.txt file.
    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

  10. 10 Posted by Gilles on 17 Aug, 2020 12:24 AM

    Gilles's Avatar

    Do you mean...
    > Library/Containers/com.infinitekind.MoneydanceOSX / directory

    I’ m sorry, but I don’t find it

    Here is ergo.txt

    Tell me… do you work 7 days a week and from where do you write to me ? 

    Regards

    G.L.

  11. 11 Posted by sth on 17 Aug, 2020 12:38 PM

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  12. 12 Posted by Gilles on 17 Aug, 2020 04:07 PM

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    Hello

    I don’t know how, but I succeeded. I deleted everything about dropbox and old MD directory and files.

    I re-installed a fresh copy of MD 2020 and it work fine ( very fine ) now

    Again, thank you for your support

    Cordially

    G.L.

  13. 13 Posted by sth on 17 Aug, 2020 04:33 PM

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    Great! Glad we got it all straightened out whatever the original issue was.

    Take care,
    Scott

  14. Maddy closed this discussion on 18 Aug, 2020 11:51 AM.

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