Can't find how to modify password to Dropbox Sync

Florence's Avatar


16 Sep, 2020 05:49 AM

I Found where I may change my wrong password with Dropbox to get Sync, but I can't do it. The button is not active when I clic on Files->Sync menu
In the field Sync method : Dropbox Folder
Encryption Passphrase : I made a mistake with the password I entered. Then when I want to change clicking the "Change Passphrase" Button nothing appen.
Could you please help me? Thank you in advance.

  1. 1 Posted by jeff_l on 16 Sep, 2020 07:07 AM

    jeff_l's Avatar

    Hi Florence,

    In order to change your Passphrase you need to first change your sync method to Don't Sync. Enter your new passphrase & then turn syncing back on again.

    fellow user

  2. 2 Posted by derekkent23 on 16 Sep, 2020 08:35 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Florence,

    Just to add to jeff_l comments, if you are already syncing to another device then changing the passphrase on the primary computer will break the sync. If you need it there is a process, I can post that will allow you to re-establish syncing.

    Hope this helps.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac