Can't find how to modify password to Dropbox Sync

Florence's Avatar

Florence

16 Sep, 2020 05:49 AM

Hye,
I Found where I may change my wrong password with Dropbox to get Sync, but I can't do it. The button is not active when I clic on Files->Sync menu
In the field Sync method : Dropbox Folder
Encryption Passphrase : I made a mistake with the password I entered. Then when I want to change clicking the "Change Passphrase" Button nothing appen.
Could you please help me? Thank you in advance.
Florence

  1. 1 Posted by jeff_l on 16 Sep, 2020 07:07 AM

    jeff_l's Avatar

    Hi Florence,

    In order to change your Passphrase you need to first change your sync method to Don't Sync. Enter your new passphrase & then turn syncing back on again.

    fellow user

  2. 2 Posted by derekkent23 on 16 Sep, 2020 08:35 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Florence,

    Just to add to jeff_l comments, if you are already syncing to another device then changing the passphrase on the primary computer will break the sync. If you need it there is a process, I can post that will allow you to re-establish syncing.

    Hope this helps.

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