after I imported the file to new computer--balance on account isn't the same as is on IMAC.

nanakoch450's Avatar

nanakoch450

16 Sep, 2020 05:44 PM

I exported the file from my IMAC and imported to MacBook.... one of the accounts is overstated now by $2000.The other account is accurate. Please help. thanks

Marlene Kocher

  1. 1 Posted by derekkent23 on 16 Sep, 2020 06:06 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi nanakoch450

    When you say exported it sounds like you are preforming the move using by exporting and then importing a QIF file. If so not a good idea.

    Instead follow this support https://infinitekind.tenderapp.com/kb/file-locations-and-changes/mo...

    Hope this helps.

  2. 2 Posted by nanakoch450 on 16 Sep, 2020 06:27 PM

    nanakoch450's Avatar

    Thanks.
    i think after reading this article… i should delete the application and file off the new computer and start over moving the files.

    How should I do that?

    thanks in advance

  3. 3 Posted by derekkent23 on 16 Sep, 2020 06:34 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi nanakoch450

    On your new computer click HELP -SHOW DOCUMENT FOLDER. which will open a file finder. Close Moneydance and delete you data set folder with the naming format youtdatasetname.moneydance

    When you open Moneydance again you will be back in the welcome window.

    No need to uninstall/reinstall Moneydance.

    Hope this helps.

  4. 4 Posted by nanakoch450 on 16 Sep, 2020 07:38 PM

    nanakoch450's Avatar

    Thanks so much… I am now functioning on my new computer.

    I appreciate your help.

  5. 5 Posted by derekkent23 on 16 Sep, 2020 08:22 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi nanakoch450

    Glad I was able to help.

    Have Fun, Stay Safe.

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