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jec56

17 Oct, 2020 03:08 PM

I just down loaded the latest update and now it tells me I am using a demo version and can only access it or enter data 75 more times without paying. what is the story here???? I am a subscriber!!!! Pleasedson't take days to answer this .

  1. 1 Posted by derekkent23 on 17 Oct, 2020 03:34 PM

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    i am not support staff, just a yser.
    hi jec56

    What version did you upgrade from.
    Knowing this will help to answer to your question

  2. 2 Posted by jec56 on 17 Oct, 2020 03:44 PM

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    Version 2021 except I did try reopening an earlier version and it still says demo copy

  3. 3 Posted by derekkent23 on 17 Oct, 2020 04:11 PM

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    i am not support staff, just a user.
    hi jec56

    No, the question was what version did you upgrade from, not too.
    More important what was the last version for which you purchased a key?

  4. 4 Posted by jec56 on 17 Oct, 2020 04:40 PM

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    Where do you find when you paid for it? It may be 2 years soon. where do you find what version you upgraded from?

  5. 5 Posted by derekkent23 on 17 Oct, 2020 05:10 PM

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    i am not support staff, just a user.
    hi jec56

    In the case of the purchase you should have got a email with the key. If did not make a note of the version you were running the date of the email might give you a clue.

    If it was 2019 or 2020 then the upgrade to 2021 is free. If it was 2017 or earlier then you need a new key at a 50% discount. But to get a new key for 2021 there is a special process as 2021 is in preview/beta not released. Hence my questions to establish if I need to post that process for you.

  6. 6 Posted by jec56 on 17 Oct, 2020 05:18 PM

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    You left out late 2018 which is probably when I bot it. no idea where the key is if not in the program itself.

  7. 7 Posted by derekkent23 on 17 Oct, 2020 05:34 PM

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    I am not support staff, just a user.
    Hi jec56

    There was no Moneydance 2018, so perhaps you were running 2017.

    You can downgrade to 2017 by downloading and installing from https://infinitekind.com/download_2017

    Or make sure you are running 2020(2002) or higher and read the note I have put together.

    2021 is a preview/beta version, best run on another computer not with your main computer with your real data set. Not seen any run for the hills data corrupting issues, but at your own risk.

    Can use the download link https://infinitekind.com/preview

    Don’t purchase an upgrade from https://infinitekind.com/purchase

    Until 2021 is a released version, any keys from this link will not work.
    Instead install 2021 and run Moneydance.

    In Moneydance 2021:
    If you are a new user that does not have a key click PURCHASE.
    If you are an existing user whose key is valid for 2021 just carry on
    If you are an existing user whose key was for 2017 or earlier and thus is not valid for 2021 click UPGRADE to purchase a new key at a 50% discount.

    Note a 2021 key will not work with 2020 or earlier versions.

    Hope this helps

  8. 8 Posted by jec56 on 17 Oct, 2020 06:58 PM

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    How do I get back to 2020(2002)?

  9. 9 Posted by jec56 on 17 Oct, 2020 07:02 PM

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    Until 2021 is a released version, any keys from this link will not work.
    Instead install 2021 and run Moneydance

     

    These sentences appear to contradict each other??

  10. 10 Posted by jec56 on 17 Oct, 2020 08:05 PM

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    I think I was able to move back a week or so to a copy pre downloading some of the beta program and I am not getting the message of a demo copy. If this continues to be ok. will NOT download the beta copy. Probably will eventually need to pay them but can wait till I hear.

     

    This program is not nearly as good as quicken was when it worked. Which it stopped working for me several years ago which is why I switched.

  11. 11 Posted by derekkent23 on 17 Oct, 2020 09:13 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi jec56

    In context of my post this statement about 2021 preview build is correct.

    Don’t purchase an upgrade from https://infinitekind.com/purchase
    Until 2021 is a released version, any keys from this link will not work.
    Instead install 2021 and run Moneydance.

    Glad you have got it sorted.

    Have Fun, Stay Safe.

  12. Maddy closed this discussion on 09 Nov, 2020 01:59 PM.

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