Norton issue

Mark Matuschak's Avatar

Mark Matuschak

24 Nov, 2020 11:17 PM

So I made a bad choice and ran Norton Clean on my Mac, and now when I open the Moneydance app it can't seem to find my accounts. I did not delete any of the files that Norton put in my Trash, so I'm wondering if you can help me figure out what files I need to save from destruction so that I have my account information, and where I can put them so that the app sees them.

Sorry, freaking out about this and won't run Clean again!


  1. 1 Posted by Stuart Beesley ... on 25 Nov, 2020 07:16 AM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    There is a file called (something).moneydance - Put this back. This is actually a package of files so it depends whether Norton decided to open it and delete any sub files or not. If you see any deleted that came from within that file, then it’s more complicated.

  2. 2 Posted by Mark Matuschak on 25 Nov, 2020 03:21 PM

    Mark Matuschak's Avatar

    Found personalfinance.moneydance, replaced it in the Applications folder, all is well. Whew! Thanks!

  3. Melissa closed this discussion on 25 Nov, 2020 08:00 PM.

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