tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/65919-last-update-unregistered-my-accountInfinite Kind: Discussion 2020-12-18T00:50:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/489010662020-12-13T20:07:08Z2020-12-13T20:07:08ZLast update unregistered my account<div><p>I'm a fellow user.</p>
<p>Moneydance license keys are version specific. A license key purchased directly from The Infinite Kind is generally valid for the Major version it was purchased for plus it works for the next major release as it includes a free upgrade. The license will not work with earlier releases of Moneydance.</p>
<p>So is it possible that you installed a new version of Moneydance than what you are licensed for?</p>
<p>With Big Sur you really need to be running the latest preview release, also you should in the Mac System Preferences, General section, the option "Prefer tabs [always] when opening documents" should be changed from "always" to never or "in full screen".</p>
<p>If you are having a problem with online banking you need to state the version of Moneydance being used, the bank, and what error messages you are getting as a starting point.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/489010662020-12-13T21:38:13Z2020-12-13T21:38:14ZLast update unregistered my account<div><p>Well this is what happened<br>
When I went to look for my license number in Moneydance about section the<br>
license key was gone and I didn’t know how or where to find it.<br>
So I went to my emails and I found the one I got in 2017 and was able to<br>
paid 25 bucks for the upgrade? I was in my last version before that so<br>
didn’t know anything about an upgrade or being notified.<br>
So I found my old license from 2017 and I got charged 25 to upgrade !!!<br>
Please was that correct? Did I have to pay?</p>
<p>Thanks</p></div>rubenalsinatag:infinitekind.tenderapp.com,2009-01-14:Comment/489010662020-12-13T21:44:01Z2020-12-13T21:44:01ZLast update unregistered my account<div><p>I am not support staff, just a user.<br>
Hi rubenalsina</p>
<p>2021 will only be a free upgrade to users who purchased a 2019/2020 key not to users who purchased a 2017 or earlier key. An upgrade for these uses is at a 50% discount.</p>
<p>If you have the Extension “Moneydance updater” installed, the latest build (check Extension Manager) and you get an update message it should include the line “This upgrade is non-free but is available at a discount” or “This Upgrade is a free upgrade to you”, dependant on the key already installed.</p>
<p>Hope this helps</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/489010662020-12-13T21:45:52Z2020-12-13T21:45:52ZLast update unregistered my account<div><p>A Moneydance 2017 license is valid for versions 2017, 2019 & 2020 - from a licensing perspective MD 2020 is an extension of MD 2019 rather than being a new major version. So that covers the version you purchased plus the free upgrade to the next major release, so being able to use those versions meets the direct purchase policy.</p>
<p>Hence to use MD 2021 you would require an upgrade license and $25 is the correct amount.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/489010662020-12-14T03:22:31Z2020-12-14T03:22:31ZLast update unregistered my account<div><p>rubenalsina - to be clear, you do not have to pay for an upgrade.</p>
<p>However, if you want to move to 2021 (your choice), yes, the price is one half of the purchase price.</p>
<p>You can move back to your version if you wish, and I think, at least with 2017, there are no database change issues. There is a place to download previous versions, and your license will work with that.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/489010662020-12-14T03:59:47Z2020-12-14T03:59:48ZLast update unregistered my account<div><p>I already pay and had to rebuild the bank account after being able to<br>
connect.<br>
It downloaded info from 2019 till today and the backup files were in some<br>
other location.<br>
I’m ok now on 2021 and balances are fine after 2 hours.<br>
I being with Moneydance since long before 2017, that happened to be the one<br>
email I found to get my license number and be back on track and get the<br>
update but I’ve. Ring paying for every mayor update every time.<br>
I even email support a few months ago wen I had Sur beta and there were<br>
issues with Moneydance.<br>
Thanks anyway, I always try to be up to date to avoid issues.<br>
Also was able to sync with Chase.<br>
Happy holidays to you guys.</p></div>rubenalsina