Downloading paid version

David Price's Avatar

David Price

08 Jan, 2021 03:20 PM

I downloaded the trial version of Moneydance then decided to buy it. I purchased it on 7th January via the Apple App Store (£48.99). I have not received any code to convert the trial version to fully paid or any e-mail confirmation (from Apple). In the 'Purchased' section of the App Store it shows as having been purchased but with the Install button greyed out, and it will not install.
Please let me know how I get it working.
Thanks, Dave Price

  1. 1 Posted by jeff_l on 08 Jan, 2021 03:40 PM

    jeff_l's Avatar

    t sounds like you downloaded the trial from this website, but chose to buy the program from the Apple App Store.

    The two versions are slightly different, one comes pre registered the other requires a licence key.

    As you’ve already paid up front, I would download MD again from Apple. But first you will probably have to delete your present installed version before the download button on the App store becomes active again.

    Fellow user

  2. 2 Posted by dprice on 08 Jan, 2021 05:19 PM

    dprice's Avatar

    Hi Jeff

    Yes, that is what I did (I went to the Apple App Store as I was looking at reviews immediately prior to purchasing it). I wasn’t aware that the versions were different.

    I have done what you suggested and it has now downloaded.

    Thanks
    Dave

  3. Melissa closed this discussion on 08 Jan, 2021 09:45 PM.

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