new computer set up

Doug Craig's Avatar

Doug Craig

08 Jan, 2021 09:58 PM

I am trying to register another pc/laptop to my banking software and it will not accept my key to. Need hep

  1. 1 Posted by Doug Craig on 08 Jan, 2021 10:00 PM

    Doug Craig's Avatar

    do not want to transfer information only register the program on this laptop.

  2. 2 Posted by dwg on 08 Jan, 2021 10:14 PM

    dwg's Avatar

    I'm a fellow user.

    There are some common reasons for license keys not working, these include:

    1. An error was made in the entry of the key. Keys must be entered exactly as they appear. The other thing often seen is misreading of the Key for example O for 0.

    A cut and paste from the original email containing the key is a good way to ensure no mistakes are made.

    2. Moneydance license keys are version specific. A license key purchased directly from The Infinite Kind is generally valid for the Major version it was purchased for plus it works for the next major release as it includes a free upgrade. The license will not work with earlier releases of Moneydance.

    If you need a previous version of Moneydance they can be downloaded from:

    https://infinitekind.com/previous-versions-of-moneydance

    If you would like to upgrade to the latest release at a 50% discount you can use the upgrade field on:

    https://infinitekind.com/purchase

  3. 3 Posted by drcraig on 09 Jan, 2021 02:28 AM

    drcraig's Avatar

    Thanks for the help. How do you know what version it is. Just purchased
    it in April of 2020. Can find record of purchase and Key (They sent me
    that info as well) but can find not mention as to the version.

    ----------------------------------------
     From: "dwg" <[email blocked]>

  4. 4 Posted by dwg on 09 Jan, 2021 02:34 AM

    dwg's Avatar

    I'm a fellow user.

    Generally some of us can identify what version a license is for from the characters to the left of the hyphen key. There are specific patterns that can usually be identified.

  5. 5 Posted by drcraig on 10 Jan, 2021 05:53 AM

    drcraig's Avatar

    Thanks for the help. With it I think I have successfully registered.
    doug

    ----------------------------------------
     From: "dwg" <[email blocked]>

  6. Melissa closed this discussion on 02 Feb, 2021 12:55 PM.

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