Lost all my accounts

Martha krispense's Avatar

Martha krispense

24 Jan, 2021 12:16 AM

I tried to set up a new account for 2021 and lost all my previous accounts, both income and expenses for 2014 through 2020. Can you help me retrieve them?

  1. 1 Posted by dwg on 24 Jan, 2021 12:56 AM

    dwg's Avatar

    I'm a fellow user.

    Did you use the File --> New menu command?

    If so this creates a brand new empty data set and you be able to find and open the old by using the File --> Open menu command.

  2. 2 Posted by Martha krispens... on 24 Jan, 2021 01:21 AM

    Martha krispense's Avatar

    File--> Open menu did not help.

  3. 3 Posted by dwg on 24 Jan, 2021 02:35 AM

    dwg's Avatar

    It may help if you can described how you tried to set up a new account.

    it may give some clues to what has happened.

  4. 4 Posted by Martha Krispens... on 24 Jan, 2021 02:47 AM

    Martha Krispense's Avatar

    I used File --> Accounts --> New --> bank --> Then titled acct, input start date and clicked OK. Then all previous accounts disappeared.21

  5. 5 Posted by dwg on 24 Jan, 2021 04:21 AM

    dwg's Avatar

    If you use the menu item Account --> New Account it should have no impact on your existing accounts (there is no menu path File --> Accounts) all it should do it create a new bank account among the others.

    If you use the menu item Tools -->Accounts are all your accounts present in the list and with balances?

  6. 6 Posted by Martha Krispens... on 24 Jan, 2021 04:24 AM

    Martha Krispense's Avatar

    I went through tools to set up the new account and there is now NO evidence that I ever had any other accounts. Is it possible to retrieve them?

  7. 7 Posted by dwg on 24 Jan, 2021 05:13 AM

    dwg's Avatar

    I have not worked out what has been done to create the problem.

    Once data has been deleted out of a data set it has gone, it is then necessary to go and retrieve a backup and recover to some point in the past.

    I would be searching the disk for folders with the extension .moneydance and files with the extension .moneydancearchive to see what data may be present.

  8. 8 Posted by Martha Krispens... on 24 Jan, 2021 01:50 PM

    Martha Krispense's Avatar

    I don't know how to search the disk or which disk to search. Could you be more specific as to what I am to do to look for extension.moneydance and files with the extension.moneydancearchive?

  9. 9 Posted by Stuart Beesley ... on 24 Jan, 2021 02:32 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    I suggest you install the latest preview version build 3034
    ... and then ....
    Visit my site and download and install the toolbox extension:

    Then run the toolbox and select the search for my datasets button.

    (Not support, just a fellow user)

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