tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/67885-display-bug-on-summary-pageInfinite Kind: Discussion 2021-03-16T00:43:06Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-19T15:05:55Z2021-02-19T15:05:55ZDisplay Bug on Summary Page<div><p>Hi Joshua,</p>
<p>Thanks for contacting to Moneydance support team, and bring this to our attention.</p>
<p>May I ask which Moneydance version and build number does it happen?<br>
To check your Moneydance version and build details, please select <strong>Help --> About Moneydance</strong> (<em>or Moneydance menu: Help--> About Moneydance on Mac</em>).</p>
<p>If you happen to be using the below Moneydance 2021.1 (build 3034), wondering if could you try to update to the latest <strong>Moneydance 2021.1 (build 3034)</strong> <a href="https://infinitekind.com/preview">here</a>? And see if this issue could be resolved?</p>
<p>As you've mentioned that you're currently running on macOS Big Sur, please ensure that you've changed your Mac settings.</p>
<blockquote>
<p>Under the Mac System Preferences (<em>not Moneydance settings</em>), General section, the option "Prefer tabs [always] when opening documents" should be changed from "always" to never or "in full screen" option.</p>
</blockquote>
<p>Hope this information helps. Please do keep us updated with the progress and let us know again if you need further assistance or have any other queries. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-19T15:14:32Z2021-02-19T15:14:32ZDisplay Bug on Summary Page<div><p>Hi, Melissa:</p>
<p>I am using Moneydance 2021, build 2006. I just clicked the link for the update and it says it’s a beta; I’d want to know about any known issues with a beta version before installing. I’ve confirmed that my option for “prefer tabs when opening documents” is set to “in full screen.”</p>
<p>Thanks,</p>
<p>Josh</p></div>jjkatztag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-19T16:00:05Z2021-02-19T16:00:05ZDisplay Bug on Summary Page<div><p>Hi Josh,</p>
<p>There have not been any known issues with the beta version but with several additional fixes that have been found in Moneydance 2021 (build 2006), including compatibility of Moneydance with MacOS Big Sur.</p>
<p>Perhaps, you could have a read on <a href="https://infinitekind.com/previewdl/current/changelog.txt">this changelog</a> for more details regarding the improvements.</p>
<p>Hope this helps.Please do keep us updated with the progress and let us know again if you need further assistance or have any other queries. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-23T01:36:22Z2021-02-23T01:36:22ZDisplay Bug on Summary Page<div><p>Hi, Melissa:</p>
<p>I installed the beta on Saturday and so far it looks as if that resolved the issue. I guess it was related to compatibility with Big Sur. And as you said, I’ve seen no other issues with the beta but if I do, I’ll report them. Thanks for your help.</p>
<p>Josh</p></div>jjkatztag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-23T08:53:24Z2021-02-23T08:53:24ZDisplay Bug on Summary Page<div><p>Hi Josh,</p>
<p>Thanks for the update. Glad to hear that the issue has been resolved.</p>
<p>I will close this discussion for now, but please do not hesitate to contact us again if you have any other queries. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-26T19:47:13Z2021-02-26T19:47:13ZDisplay Bug on Summary Page<div><p>Hi, Melissa:</p>
<p>Looks like the beta does not fix the issue after all. It just happened again.</p>
<p>Thanks,</p>
<p>Josh</p></div>jjkatztag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-26T23:11:03Z2021-02-26T23:11:03ZDisplay Bug on Summary Page<div><p>Hi Josh,</p>
<p>Wondering could you send us a screenshot of what you're seeing? You can read instructions for taking a screenshot here:<br>
<a href="https://www.take-a-screenshot.org/mac.html">https://www.take-a-screenshot.org/mac.html</a></p>
<p>Also, would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing an issue.</p>
<p>The logs are saved on your computer as an errlog.txt file. Using Mac OS X, the logs should be located at one of these locations within your Home folder:</p>
<blockquote>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
</blockquote>
<p>or:</p>
<blockquote>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
</blockquote>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go --> Go to Folder, then copy and paste in exactly the following:</p>
<blockquote>
<p>~/Library</p>
</blockquote>
<p>This will pull up your local Library folder and you can then navigate to the locations above to find the logs.</p>
<p>Looking forward to hearing from you and assisting you further. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-26T23:15:12Z2021-02-26T23:15:12ZDisplay Bug on Summary Page<div><p>I attached a screenshot when I opened the ticket; let me know if you need another one. It doesn’t happen every day so I might not be able to get you another one right away. I’ve attached the error log.</p>
<p>Thanks,</p>
<p>Josh</p></div>jjkatztag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-27T00:02:22Z2021-03-16T00:43:06ZDisplay Bug on Summary Page<div><p>I'm a fellow user.</p>
<p>The extension Debt Insights has been problematic for quite some time, many of the problems have been reported and this included it locking up Moneydance when attempted some selections. It also appears to select its own fonts and sizes so it is not consistent with the rest of the display</p>
<p>Hence I would be suspicious of this extension, it may be worthwhile to disable or remove it and see if the problem persists.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-02-27T00:24:25Z2021-02-27T00:24:25ZDisplay Bug on Summary Page<div><p>Interesting, thanks for that info. I hadn’t checked my extensions and there were a few installed that I don’t use or need. I’ve removed Debt Insights for now and we'll see what happens. I’ve also removed Quotes and Exchange Rates and Extra Investment Reports since I don’t really need them.</p></div>jjkatztag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-03-12T18:09:02Z2021-03-12T18:09:02ZDisplay Bug on Summary Page<div><p>It’s now been a couple of weeks since I removed the extensions and the issue has not recurred, so I guess that was it. Thanks, dwg, for the suggestion.</p></div>jjkatztag:infinitekind.tenderapp.com,2009-01-14:Comment/490340682021-03-15T23:06:58Z2021-03-15T23:06:58ZDisplay Bug on Summary Page<div><p>Hi Josh,</p>
<p>I can see you’ve received a reply from one of our knowledgeable Moneydance customers, and it appears you’ve got this resolved.</p>
<p>However, don’t hesitate to get back in touch if you have further questions or need any assistance. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissa