tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/687-unable-to-download-from-keybankInfinite Kind: Discussion 2011-07-24T19:16:43Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/8513742010-01-15T15:44:38Z2010-01-15T15:44:38ZUnable to download from KeyBank<div><p>Michelle,</p>
<p>Most financial institutions will require you to enable your
accounts for application-based online banking. If you have your
financial institution set up your account as if you were using
Quicken 2008 for Windows then it should also work with Moneydance
since they use the same protocol. This is sometimes necessary as
many banks don't yet recognize Moneydance or know how to deal with
it.</p>
<p>Additionally, application-based online banking often requires a
different login/PIN than the ones that are used for ATM or
web-based banking. When you enable your account for access from
Moneydance or Quicken, your financial institution should let you
know what customer ID/login and PIN to use.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance!</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauscher