Quote Loader and Quotes and Exchange Rates Extensions Not Working

steve_hall1's Avatar

steve_hall1

16 Apr, 2021 09:49 AM

Hi all,
I'm running the latest version of Moneydance - 2021(2006) on a Mac running Big Sur. I can't get either of these quote updaters to pick up my securities prices. They're all traded on LSE.

I've attached screenshots of both of them. Any ideas?

Thanks

  1. Support Staff 1 Posted by Maddy on 16 Apr, 2021 11:00 AM

    Maddy's Avatar

    Hi Steve,
    Thank you for contacting Moneydance support.

    Quote Loader requires the latest preview Moneydance 2021.1 (3065). This is now available to download from this page.

    Also, for the latest extension update please refer to this thread.

    Finally, it is advisable to run either the Quote Loader or Quote and Exchange Rates Updater rather than both at the same time.

    If you choose to use only Quote and Exchange Rates Updater, please ensure that you are running the latest version too - v.1024.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Mike Bray (Quot... on 16 Apr, 2021 11:11 AM

    Mike Bray (Quote Loader Author)'s Avatar

    You need to check on ft.com whether or not your funds exist and what
    ticker is being used.  For example Fidelity Index World ticker is
    GB00BJS8SJ34:GBX.  In quote loader set your ticker on the security to
    this and set the exchange to blank. Legal & General North America Equity
    does not exist on ft.com.

  3. 3 Posted by Mike Bray (Quot... on 16 Apr, 2021 11:13 AM

    Mike Bray (Quote Loader Author)'s Avatar

    Sorry to disagree with you Maddy but Quote Loader does not require the
    latest preview build. It quite happily works with earlier versions. I
    run it on build 2006.

  4. Support Staff 4 Posted by Maddy on 16 Apr, 2021 11:23 AM

    Maddy's Avatar

    Thank you for correcting me, Mike!
    It's good to know.
    I do apologize to Steve for the misinformation.

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by steve_hall1 on 16 Apr, 2021 12:47 PM

    steve_hall1's Avatar

    Thank you both. Got it sorted now. Just three of my securities that don’t appear to be listed on FT or Yahoo so I’ll have to track them manually.

    Thanks for your help.

  6. 6 Posted by derekkent23 on 16 Apr, 2021 04:49 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    Out of interest what are the three securities that are not supported, their Names, Last Price you have and Ticker Symbols so I can confirm.

  7. 7 Posted by steve_hall1 on 16 Apr, 2021 05:02 PM

    steve_hall1's Avatar

    Hi Derek,

    They’re:

    BLK LGIM Ethical Global Equity Idx
    GB00B630VQ19
    £1.6269 (14/04)

    L&G PMC 2035 - 2040 Pathway Fund 3
    GB00BD8PDR59
    £12.9271 (14/04)

    L&G MT Emerging Markets Index Fund
    GB00BJXRFM77
    £14.9211 (14/04)

    Thanks

  8. 8 Posted by derekkent23 on 16 Apr, 2021 05:30 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    No Sorry, it looks like you are correct, they are not supported.

    Have Fun, Stay Safe.

  9. 9 Posted by davet65 on 24 Apr, 2021 03:25 PM

    davet65's Avatar

    Based on the last few posts, it looks like this is a good thread to post my Quotes Loader problem, from a USA user:
    I have two ETFs that often don't load with my daily run [set to 22:00 US Eastern], automatically switch the source from Yahoo to Do Not Load, BUT if I Get Prices manually, with Source reset to Yahoo, they load!?!

    They are:
    VTI Vanguard Total Stock Mktstk Mkt Vipers $217.21 04/23/2021 [apparently did Auto Load but now shows Do not load]
    STIP IShares 0-5 Year Tips Bond ETF $105.90 04/23/2021 [Same]

    Thanks.

    MD 2021.1 3034
    Quote Loader 3027
    Mac OS 10.13.6

  10. 10 Posted by Mike Bray (Quot... on 25 Apr, 2021 07:19 AM

    Mike Bray (Quote Loader Author)'s Avatar

    Hi Dave, after changing the source, did you click on Save Parameters?
    This needs to be done to save the source settings.
    Thanks
    Mike

  11. 11 Posted by davet65 on 26 Apr, 2021 02:05 PM

    davet65's Avatar

    Mike,

    I had NOT done that, so have now Saved Parameters and I will let it go for a week or so and let you know if that fixes the issue.

    Thanks for the prompt response.
    Dave

  12. 12 Posted by davet65 on 06 May, 2021 01:06 PM

    davet65's Avatar

    Mike,

    Save Parameters has solved the problem for a week+ now, so I think I'm good to go. Thanks.

    Dave.

  13. 13 Posted by Mike Bray (Quot... on 06 May, 2021 01:22 PM

    Mike Bray (Quote Loader Author)'s Avatar

    Hi Dave, thanks for letting me know.
    Regards
    Mike

  14. 14 Posted by pierre-henri on 20 May, 2021 02:02 PM

    pierre-henri's Avatar

    Dear All,

    I have some share on the HK market, I cannot get the updated prices, neither with quote loader nor with Quotes and Exchanges Rates updater.
    Question of Ticker or Asian Stock Exchange are not supported?
    Pierre-Henri

  15. 15 Posted by derekkent23 on 20 May, 2021 04:25 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi pierre-henri

    Post some example securities the tickers you are using, the full name of the security and a current price and I will check Quote Loader.

  16. 16 Posted by pierre-henri on 20 May, 2021 07:05 PM

    pierre-henri's Avatar

    Hi Derek,

    Alibaba Group Holding Ltd
    09988:xhkg
    Current price: 206

    Sino Biopharmaceutical Ltd
    01177:xhkg
    Current price: 8,560

    Tencent Holdings Ltd
    00700:xhkg
    Current Price: 608,5

    I have tried also with the FT Ticker.
    thank you
    Pierre-Henri

  17. 17 Posted by derekkent23 on 20 May, 2021 08:34 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi pierre-henri

    All three of your example securities are supported by Quote Loader, see screen shot.

    Hope this helps.

  18. 18 Posted by pierre-henri on 20 May, 2021 09:25 PM

    pierre-henri's Avatar

    very helpful, I will use Quote Loader from now on.
    Thank you so much!
    take care
    Pierre-Henri

  19. 19 Posted by derekkent23 on 20 May, 2021 10:36 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi pierre-henri

    Glad I was able to help.

    Have Fun, Stay Safe.

  20. Maddy closed this discussion on 21 May, 2021 08:24 AM.

  21. steve_hall1 re-opened this discussion on 25 Oct, 2021 08:37 PM

  22. 20 Posted by steve_hall1 on 25 Oct, 2021 08:37 PM

    steve_hall1's Avatar

    Hi Derek,

    Until recently I was getting prices for the following ticker via Yahoo but recently it's returning an error. Any idea what might have changed? Thanks

    GB00BPFJCF57:GBX iShares Global Property Equity

  23. 21 Posted by derekkent23 on 25 Oct, 2021 09:29 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    Not sure, all I can say is Yahoo does not seem to currently support GB00BPFJCF57:GBX

    However, if you change the ticker symbol to GB00BPFJCF57 then the source FT will work.

    Hope this help.

  24. 22 Posted by steve_hall1 on 25 Oct, 2021 09:36 PM

    steve_hall1's Avatar

    Thanks Derek, I've tried that but still not picking up a price.

  25. 23 Posted by derekkent23 on 25 Oct, 2021 09:44 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    Try setting EXCH MOD to blank instead of LSE

    Hope this helps.

  26. 24 Posted by steve_hall1 on 25 Oct, 2021 09:47 PM

    steve_hall1's Avatar

    Superstar! Thank you again.

    You couldn't check if these are supported now on either FT or Yahoo as well could you?

    BLK LGIM Ethical Global Equity Idx
    GB00B630VQ19

    L&G PMC 2035 - 2040 Pathway Fund 3
    GB00BD8PDR59

    L&G MT Emerging Markets Index Fund
    GB00BJXRFM77

    Thanks

  27. 25 Posted by derekkent23 on 25 Oct, 2021 09:58 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    Can you post the last price you have for theses securities

  28. 26 Posted by steve_hall1 on 25 Oct, 2021 10:05 PM

    steve_hall1's Avatar

    BLK LGIM Ethical Global Equity Idx - £1.755084
    GB00B630VQ19

    L&G PMC 2035 - 2040 Pathway Fund 3 - £13.4201
    GB00BD8PDR59

    L&G MT Emerging Markets Index Fund - £14.998
    GB00BJXRFM77

    All manually entered from today's prices.

    Thanks

  29. 27 Posted by derekkent23 on 25 Oct, 2021 10:24 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    It does not look like any of them are supported.
    I thought I might have found a alternative ticker for GB00B630VQ19 but the price it returns is £17.75 not £1.775

    Sorry

  30. 28 Posted by steve_hall1 on 25 Oct, 2021 10:27 PM

    steve_hall1's Avatar

    No worries. Thanks for checking for me.

    Cheers

  31. System closed this discussion on 24 Jan, 2022 10:30 PM.

  32. steve_hall1 re-opened this discussion on 13 Sep, 2022 12:08 PM

  33. System closed this discussion on 13 Sep, 2022 12:10 PM.

  34. steve_hall1 re-opened this discussion on 13 Sep, 2022 12:11 PM

  35. 29 Posted by steve_hall1 on 13 Sep, 2022 12:11 PM

    steve_hall1's Avatar

    Can anybody help with with a Quote Loader problem.

    I have a security (ticker GB00B58YKH53:GBX) that won't update. I've checked on FT.com and it's there with the correct ticker symbol but it fails to fetch the price. All my other quotes from FT are loading fine.

    Thanks in advance.

    Steve

  36. 30 Posted by derekkent23 on 13 Sep, 2022 12:23 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi steve_hall1

    Leave of the :GBX in the ticker symbol, see screen shot.

    Hope this helps.

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