tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/712-downloaded-zero-new-transactionsInfinite Kind: Discussion 2017-04-14T04:09:57Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-01-18T22:29:29Z2010-01-18T22:29:29Z"downloaded zero new transactions"<div><p>I frequently get a message that states "Downloaded zero new
transactions for " when there are no transactions to download for
that account at that time.</p>
<p>If you are getting that message I have to believe that it is
connected correctly but that there are simply no new transactions
to download.</p></div>Anthonytag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-01-19T20:39:09Z2010-01-19T20:39:11Z"downloaded zero new transactions"<div><p>No transactions have ever been downloaded, so wouldn't they ALL
be new?</p>
<p>I don't seem to be able to get anything downloaded - at all - in
any format - or through Direct Connect.</p>
<p>There also does not seem to be a new Guide for 2010 - so I am
apparently up a creek until I get some type of solution.</p></div>victoriatag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-01-19T20:51:28Z2010-01-19T20:51:28Z"downloaded zero new transactions"<div><p>No they would not be new. It will only see transactions as new
since the previous connection. On initial setup there is no
previous connection so it is the start. Only transactions after the
setup would be considered new.</p>
<p>Has there been a new transaction posted to your account since
you did the initial online setup?</p>
<p>I imported all my Money data into Moneydance using qif format so
I can't speak to ofx or csv imports.</p>
<p>I believe you need the Text File Importer extension in order to
do a csv file (see <a href=
"http://help.infinitekind.com/discussions/questions/477-csv-files-and-downloading-currency-rates">
http://help.infinitekind.com/discussions/questions/477-csv-files-an...</a>)<br></p></div>Anthonytag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-01-19T20:57:17Z2010-01-19T20:57:17Z"downloaded zero new transactions"<div><p>If you are getting the "downloaded zero new transactions" you
are definitely connected to the bank correctly as they are the ones
telling Moneydance that there are no new transactions.</p>
<p>Would you be willing to email an example of one of your download
OFX files to my Moneydance email address.</p>
<p><a href="mailto:ben@moneydance.com">ben@moneydance.com</a></p>
<p>If the file does indeed not contain any transaction we will know
that it is a problem on the banks end. If it does contain
transactions I can show you how to import the file correctly, or if
it does not import correctly I can have one of the developers
investigate further.</p>
<p>Sincerely</p>
<p>Ben Spencer<br>
Moneydance Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-01-20T07:52:31Z2010-01-20T07:52:33Z"downloaded zero new transactions"<div><p>I've been having the same problem. My banks are through USAA. I
check online and there are transactions that cleared days ago but
are nothing is showing up in moneydance after a transaction
download.</p></div>bvp663tag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-01-20T16:15:46Z2010-01-20T16:15:46Z"downloaded zero new transactions"<div><p>Re: USAA case- Please post a separate thread on the forum so we
can more easily track and address this issue.<br></p>
<p>Thank you for your assistance in resolving this matter.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-02-14T14:23:42Z2010-02-14T14:23:44Z"downloaded zero new transactions"<div><p>I am having the same problem. My OS is Windows 7 (64bit) and I
am using Moneydance 2010. My bank is NatWEst. I can download an ofx
file to my hard disk, but attampts to download produce the
"downloaded zero new transactions" message</p></div>Graham Pagetag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-02-15T17:21:33Z2010-02-15T17:21:33Z"downloaded zero new transactions"<div><p>Graham,</p>
<p>This sounds like a connection issue. I have passed your case
along to our direct connection specialist, and she will get back to
you with more information in a few days.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-02-15T21:25:37Z2010-02-15T21:25:37Z"downloaded zero new transactions"<div><p>Some banks/institutions require the user to request the direct
access service be turned on for their account/s. Chase, for
instance, asks (a check box) you every time you want to download
whether you would like to turn on direct access - they also charge
for the service.</p>
<p>Some institutions just do not have direct access service. And,
some have representatives that think download and import is direct
access or "Quicken" support.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-02-17T14:10:45Z2010-02-17T14:10:45Z"downloaded zero new transactions"<div><p>Many thanks - problem solved</p>
<p>Graham Page<br>
024 7667 3125</p>
<p>-----Original Message----- From: avp2 [mailto:<a href=
"mailto:tender+de4cdc8acb66d4adcaff14fedcd18008f3634d0da@tenderapp.com">tender+de4cdc8acb66d4adcaff14fedcd18008f3634d0da@tenderapp.com</a>]<br>
Sent: 15 February 2010 21:26<br>
To: <a href=
"mailto:graham.p@talktalk.net">graham.p@talktalk.net</a><br>
Subject: Re: "downloaded zero new transactions" [Problems]</p></div>graham.ptag:infinitekind.tenderapp.com,2009-01-14:Comment/8728242010-02-17T16:02:15Z2010-02-17T16:02:15Z"downloaded zero new transactions"<div><p>Graham,</p>
<p>Glad to hear it! Please let me know if I can be of further
assistance.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauscher