print checks

John H Ives's Avatar

John H Ives

20 Sep, 2021 08:43 PM

when I print a check I get another one printed of the same check. Duplicate check
Must be a setting

  1. Support Staff 1 Posted by Maddy on 22 Sep, 2021 11:20 AM

    Maddy's Avatar

    Hi John,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance, where the version and build number will be displayed.

    Please can you navigate to Preferences->Check Printing and send us a screenshot of your settings?
    You can read instructions for taking a screenshot here:
    https://www.take-a-screenshot.org/

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by JAY on 22 Sep, 2021 02:07 PM

    JAY's Avatar

    [image: image.png]

  3. Support Staff 3 Posted by Maddy on 22 Sep, 2021 02:46 PM

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    Looking at this very window, just below Standard, how many Checks per page do you have selected?
    What are the values for your Top and Bottom margins? (You can locate them by moving the bottom bar to the right)
    When you scroll down to the last value what do you see for Amount Text Y?
    Have you tried printing a Test Page to PDF before printing on the actual Check/s?

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by JAY on 23 Sep, 2021 08:03 PM

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    Sorry for delay getting back to you
    I do 3 checks per page
    Top Margin 0
    Bottom Margin 50
    Text Y 50
    No I have not tried printing a test page to PDF

  5. Support Staff 5 Posted by Maddy on 24 Sep, 2021 09:22 AM

    Maddy's Avatar

    Please can you let us know which version and build of Moneydance you are using?
    To check, open Moneydance and select Help --> About Moneydance, where the version and build number will be displayed.
    Thank you

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by JAY on 24 Sep, 2021 02:27 PM

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    [image: image.png]

  7. Support Staff 7 Posted by Maddy on 24 Sep, 2021 02:41 PM

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    Your settings seems to be fine. I was just asking if you are running Moneydance 2021.1 (3069) or Moneydance 2021.2 (3095). I believe the issue you are seeing might be or could be similar to a know bug affecting Moneydance 2021.1 (3069) when using HP Deskjet 1112.
    The workarand is to Print to PD first, as I mentioned previously and use a different program to print on your checks (e.g Adobe Acrobat).

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by JAY on 24 Sep, 2021 02:55 PM

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    It is 2021.1 (3069)
    Thanks for your quick responce

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