tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/75195-cant-force-quitInfinite Kind: Discussion 2022-02-23T14:00:17Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495068572021-11-24T13:48:44Z2021-11-24T13:48:44Zcant force quit<div><p>Moneydance is hung up at downloading and I can't force quit (quitting doesn't work either). Ideas?</p></div>cookie87tag:infinitekind.tenderapp.com,2009-01-14:Comment/495068572021-11-24T13:52:09Z2021-11-24T13:52:09Zcant force quit<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Upgrading to the latest preview version should hopefully fix the problem for you. Moneydance 2022.3 (4061) is available to download from <a href="https://infinitekind.com/preview">this page</a>.</p>
<p>If the problem persists, please send us your Moneydance error logs? The logs should include information about what might be causing the problem.</p>
<p>They are saved on your computer as an errlog.txt file.</p>
<p>You can get to your error logs as follow:</p>
<p>1) navigate to <strong>Help->Console Window</strong> to show the console log in a window</p>
<p>or</p>
<p>2) in the Finder, press ⌘⇧G and then copy and paste <code>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support</code> into the field and press enter/return.</p>
<p>At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.</p>
<p>Finally you can paste the full content to your next reply <a href="https://infinitekind.tenderapp.com/discussions/problems/75195-cant-force-quit">here</a>.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy