tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/75207-incorrect-back-upInfinite Kind: Discussion 2022-02-24T10:50:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495070262021-11-24T15:53:33Z2021-11-24T15:53:37ZIncorrect Back Up<div><p>I have been updating my accounts in Moneydance regularly this month - having opened up to do my next update I seem to have lost everything since August this year - how is this possible? Can you help me restore my data to my last update (last week!)?</p></div>graham kerrtag:infinitekind.tenderapp.com,2009-01-14:Comment/495070262021-11-24T16:37:28Z2021-11-24T16:37:28ZIncorrect Back Up<div><p>Hi Graham ,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Firstly, please ensure that your register is sorted by date as outlined <a href="https://infinitekind.tenderapp.com/kb/register-and-transactions/sort-and-filter-the-register">here</a>.</p>
<p>Secondly, if you have opened an older file in error, to find your previous data file, open Moneydance and click on File > Open, you will see a list of all recently opened data files.</p>
<p>If you cannot find your data file there, then click on Help > Show Document Folder, this will open your default data file location, where all of the data files are located.</p>
<p>Another option is to click on Help > Show Archive Folder, this will open the default backup file location and you can choose to restore a backup.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495070262021-11-24T17:22:41Z2021-11-24T17:22:42ZIncorrect Back Up<div><p>Dear Maddy</p>
<p>Many thanks for your prompt response; I have found the right link in File-Open … however I can ensure that this file opens as my default in future? I could not find it in either Help – Show Back Up or Help – Show Document Folder; this was when I searched there prior to contacting you. Interestingly I am not seeing ‘Show Archive’ when looking in Help. I may need further advice on ensuring that my Moneydance data is being stored in the correct place. At the moment I have a file in My Documents on my C Drive; my backups and archives seem to be on my F Drive. Can we discuss this issue?</p>
<p>Thanks for your assistance</p>
<p>Graham</p></div>Graham Kerrtag:infinitekind.tenderapp.com,2009-01-14:Comment/495070262021-11-24T22:26:45Z2021-11-24T22:26:45ZIncorrect Back Up<div><p>What version of MD are you using?<br>
On the File Open page at the bottom is the check box to have MD open the last open file when it restarts.<br>
Check your preferences as to where the backup files are kept.<br>
Make your own backup copies occasionally using File -> Export Backup Archive<br>
(NOT IK Support)</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/495070262021-11-25T10:43:12Z2021-11-25T10:43:12ZIncorrect Back Up<div><p>In addition to sth suggestion, I would like to confirm that you are entitled to a free upgrade to <a href="https://infinitekind.com/download_2021">Moneydance 2021.1 (3069)</a> and if you haven't already, I would recommend downloading and installing this version.</p>
<p>Then after launching Moneydance, from the register view, you can navigate to <strong>Window->Welcome to Moneydance->When Starting->Re-open Last File</strong>.</p>
<p>Finally, you can find the backup file settings, by navigating to <strong>Moneydance --> Preferences</strong>, then select the <strong>'Backups' tab</strong>, as outlined in <a href="https://infinitekind.tenderapp.com/kb/customizing-and-preferences/backups">this article</a> of the Knowledge Base.</p>
<p>From this window, you can <strong>amend the backup location</strong>, and choose the <strong>maximum number of backups to be stored</strong>.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495070262021-11-25T10:45:16Z2021-11-25T10:45:17ZIncorrect Back Up<div><p>Thanks Maddy for your continued advice and support. I shall be away from my main pc until mid December but will follow through with your instructions post 15 Dec.</p>
<p>Best wishes</p>
<p>Graham</p></div>Graham Leslie Kerr