MacOS Monterey

Frank Keller's Avatar

Frank Keller

28 Nov, 2021 07:38 AM

i just updated to MacOS Monterey and it seems Moneydance is not fully supported. It is very difficult to read anything.

  1. 1 Posted by dwg on 28 Nov, 2021 07:55 AM

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    I'm a fellow user.

    Monteray has been qualified with Moneydance 2022.2.

    You have not provided any information on the version you are using so it is not possible to make any other comments.

  2. 2 Posted by Frank Keller on 28 Nov, 2021 08:06 AM

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    Well, since the font is mostly illegible, I can't tell which version I am
    using.I have been using Moneydance for about 10 years.

  3. 3 Posted by dwg on 28 Nov, 2021 08:42 AM

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    The beginning of the error log will have the version & build number.

    As you are using Mac OS, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

  4. 4 Posted by Frank Keller on 28 Nov, 2021 09:07 AM

    Frank Keller's Avatar

    Thanks for trying to help.
    I have no error log and I can't seem to find the file you suggested.

  5. 5 Posted by Stuart Beesley ... on 28 Nov, 2021 09:59 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Launch MD.... Help/Show Console... First few lines....

  6. 6 Posted by dtd on 28 Nov, 2021 07:08 PM

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    just a user

    I'll go with "I've been using Moneydance for about 10 years" to make the following conjecture.

    You are probably using a version of Moneydance earlier than 2022.2(xxxx) - Mac OS system updates tend to break older versions of a lot of software including Moneydance. Users using older versions of Moneydance who upgrade to Monterey have reported almost exactly what you report.

    To use Monterey with Moneydance - you will probably need to upgrade to the 2022 version of Moneydance to do so. Whether there will be a fee to do so (usually half price) depends on the current version you are using.

    You can check your license key for upgrade eligibility (if you can find it or read it) at
    https://infinitekind.com/purchase

    Moneydance does not require you to upgrade, but changing your MAC OS system might cause you to need to upgrade.

    Hope that helps.

  7. 7 Posted by Frank Keller on 28 Nov, 2021 07:23 PM

    Frank Keller's Avatar

    Starting Moneydance 2012 (825)
    Settings Folder:
    /Users/fjk56/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
    Support/Moneydance
    Platform Handler:
    com.moneydance.apps.md.controller.platforms.MacHelper2@147e668d
    OS: Mac OS X 10.16 x86_64
    Java: 1.7.0-moneydance2012-817 (Oracle Corporation)
    Warning: the font "Times" is not available, so "Lucida Bright" has been
    substituted, but may have unexpected appearance or behavor. Re-enable the
    "Times" font to remove this warning.
    Dropbox interface:
    DBAPI:/.moneydancesync/215ef66f-a894-44b8-b1df-088009900385
    Warning: the font "Times" is not available, so "Lucida Bright" has been
    substituted, but may have unexpected appearance or behavor. Re-enable the
    "Times" font to remove this warning.

    Tried changing the font, to no avail. Changing font size also did not help.

  8. 8 Posted by dwg on 28 Nov, 2021 07:41 PM

    dwg's Avatar

    I would note:

    1. Apple have removed Times from the Operating System - who knows why, strange move in my opinion. It is possible to source a Times font and install it to remove that particular error.

    2. When it comes to backwards compatibility of the OS with applications Apple is particularly weak and is known to break many older versions of applications with OS upgrades. Apple's actions has broken many versions of Moneydance and has resulted in the need for many changes to have been made. Moneydance 2012 is not expected to work properly on Monteray, it has not worked properly or bene qualified on any recent version of MacOS - probably since Sierra.

    No version of Moneydance prior to Moneydance 2022 will be supported with Monteray and I would expect most earlier versions to fail or have problems. I do not see any solution other that to purchase an upgrade.

  9. 9 Posted by Stuart Beesley ... on 28 Nov, 2021 07:57 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Install this font to resolve that error:

    A Times Font
    https://www.freebestfonts.com/timr45w-font#google_vignette

  10. 10 Posted by Frank Keller on 28 Nov, 2021 08:37 PM

    Frank Keller's Avatar

    Thanks for your help since there is no help from the developer.
    I downloaded the upgrade in 2019 and it did not work, so I reverted to the
    old version which was working fine until I upgraded my OS yesterday.
    Now I once again purchased the upgraded MoneyDance version and guess what?
    It again does not see my file. What am I missing?

  11. 11 Posted by chbrewer on 28 Nov, 2021 09:04 PM

    chbrewer's Avatar

    Having same issues with macOS Monterey and Moneydance 2021.1 (1928). I cannot find out how to upgrade to 2021.2 on the web site. Moneydance has operated well before today.
    Is there a solution?

  12. Support Staff 12 Posted by Maddy on 29 Nov, 2021 04:47 PM

    Maddy's Avatar

    @All

    Monterey requires the latest version of Moneydance in order to function properly.
    We would recommend downloading and installing Moneydance 2022.3 (4062).

    To find out whether you are entitled to a free upgrade or to receive a 50% discount, simply enter your current license key here.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  13. 13 Posted by boreham on 29 Nov, 2021 06:08 PM

    boreham's Avatar

    MD 2022.3 (4062) seems to be a Preview build. Is there a reason for recommending it over the current release build 2022.2 (4060) ?

  14. 14 Posted by dtd on 29 Nov, 2021 06:26 PM

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    just a user...

    @boreham - that's an interesting question - some previews are just bug fix releases, some have new features that need more testing.

    You can check out:
    https://infinitekind.com/previewdl/current/changelog.txt

    to see what changed between 4060/4061/4062 to see if you "need" any of the changes.

    You can also ask here (you just did) if the previews in question are more "bugfixes" or "new beta features".

    In this case 4061 and 4062 are mostly bug fixes versus "preview betas".

  15. 15 Posted by boreham on 29 Nov, 2021 06:41 PM

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    Thanks dtd. For many years I did what you suggest and was usually on the latest Preview build. More recently I have been playing it safe and sticking with the Release builds.

    I haven't been aware of the distinction between Preview Betas and Preview bug fixes before. I assume that is a somewhat subjective distinction. Bug fixes unless the change log says something like "first build of 2023.1".

    I was surprised to see Support recommending a Preview build over a Release, to someone who hasn't updated for nine years, which made me wonder if there was something particular in this case. The change log looks quite important for iCloud syncers.

  16. 16 Posted by dtd on 29 Nov, 2021 06:55 PM

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    @boreham - The issue on previews is there is only one path, so both bugfix previews and beta feature previews are in the same string of preview releases. And, as you say, the distinction is subjective.

    I personally am still using 2021.1(3069) for my live data, and I "play" and "test" with the newest version at this time. (I have two versions of Moneydance on my computer, which I call Moneydance 3069 and Moneydance 4062....)

  17. 17 Posted by boreham on 29 Nov, 2021 06:58 PM

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    Interesting! Why do you keep your live data with 2021.1 (3069) ?

  18. 18 Posted by dtd on 29 Nov, 2021 07:57 PM

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    I don't totally trust any version of 2022 quite yet (the new features keep getting bug fixes) and I don't need the new features until MD+ supports Investment Accounts.

    And, for example, some things get broken, my impression is that some reports that work in 3069 no longer work and keep getting tweaked in 2022 to work right again.

    3069 is a truly stable version to me, but I can't resist testing (often with a copy of my live data) with the newer versions. Just the way I tend to work.

  19. 19 Posted by dwg on 29 Nov, 2021 09:39 PM

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    Many of us run our live data on totally different versions that what we field questions on.

    My live data is on a machine that never sees another version of software unless I decide to upgrade. I run many version of Moneyance on machines I use for testing. The oldest version I hve on a test notebook is Moneydance 2008 and the newest is Moneydance 2022.

    The reasons for not upgrading are many, the exiting version does what is needed, later versions do not include any or any significant features you would use, the existing version is stable etc.

    Unless you are using a Mac you can pretty well use any version of Moneydance released in the last 10 years or so the backward compatibility between the OS and older application versions is good on Windows and Linux.

  20. 20 Posted by boreham on 29 Nov, 2021 10:02 PM

    boreham's Avatar

    Thanks dwg. With your commitment and contribution to MD none of that surprises me. But I am a bit surprised that Support would recommend a Preview build to someone who hasn't updated for so long.

  21. 21 Posted by dwg on 30 Nov, 2021 12:59 AM

    dwg's Avatar

    Monterey requires the latest version of Moneydance and since the most recent stable release there have been a number of significant bug fixes.

    It becomes a judgement call on exactly what to recommend, but based on the Monterey requirements and changes to recent releases of Moneydance then using the latest preview release makes sense in this case.

    I'm also expecting that there will be more preview releases before we see the next stable release, at this stage it is very much the case that there will be progressive improvements in Moneydance around new features like Moneydance+, iCloud support etc, plus things like reporting fixes.

  22. 22 Posted by Stuart Beesley ... on 30 Nov, 2021 07:14 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I think it depends on the preview. Each is different. Some just contain insignificant fixes. Some contain significant and needed fixed. Some are major upgrades. Each is different.

    For example the last preview replaced the whole Java Virtual Machine to a new brand.

    Some previews have been real dogs and some very stable.

    For normal users the latest stable is best but sometimes, it’s better to be on a preview. Depends on the situation.

  23. 23 Posted by boreham on 30 Nov, 2021 08:06 AM

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    OK thanks both. I have updated to 4062.

  24. Maddy closed this discussion on 30 Nov, 2021 10:33 AM.

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