'An unexpected error occurred'

Peter Boyce's Avatar

Peter Boyce

29 Nov, 2021 03:51 PM

java.io.IOException:java.crypto.BadPadddingException:Given final block not properly padded.

  1. 1 Posted by Peter Boyce on 29 Nov, 2021 03:54 PM

    Peter Boyce's Avatar

    il

  2. 2 Posted by Stuart Beesley ... on 29 Nov, 2021 04:04 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What version of MD?
    Did you get a popup message and MD abort, or is this in the console log?
    Can you find and post errlog.txt?

  3. Support Staff 3 Posted by Maddy on 29 Nov, 2021 04:09 PM

    Maddy's Avatar

    Hi Peter ,

    We are sorry to hear about the problem you have encountered.

    This shouldn't be able to happen unless there's been some change to a part of the data file outside of Moneydance's control. Can you let me know if you store your Moneydance file on a shared folder such as iCloud, Dropbox, Google Drive, etc?
    If you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    Moving the file back to the default location should resolve the problem.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by peterboyce1 on 30 Nov, 2021 06:30 PM

    peterboyce1's Avatar

    To Stuart & Maddy

    Hello to both of you, and thank you for your help.

      I have resuscitated my files by going back to the backups. How can I
    get rid of the unwanted files shown in the
    selection list?
    My problem started when my mouse (yes, I still use one, being an O.A.P.)
    and also my touch pad failed to respond, so I could not enter any info,
    and decided to switch off using the on/off switch. I was able to use a
    smaller account, but had lost my main accounts. In effect I lost two
    days input, so not difficult to correct.
    Another query I have is the Budget. On the smaller account I can not use
    the budget as previous (i.e. amount, description, amount and period. It
    has an infuriating column-based listing which has completely baffled me.
    How can I get the original budget set-up, please?
    Thanks for your help.

    Peter Boyce

  5. Support Staff 5 Posted by Maddy on 01 Dec, 2021 08:59 AM

    Maddy's Avatar

    In response to your questions:

    "How can I get rid of the unwanted files shown in the selection list? "

    If you wish to delete a data set navigate to Help and click Show Document Folder. A file finder/explorer will open at the default data set location.
    Close Moneydance.
    A data set is a folder containing other folders and files. It has the naming convention yourdatasetname.moneydance. Delete this folder.
    When you start Moneydance, it will open in the last opened data set, unless it was the one you just deleted. In which case it will open in the Welcome window and if there are any other data sets, they will be listed on the right.

    If you meant something different, please elaborate.


    "On the smaller account I can not use the budget as previous (i.e. amount, description, amount and period. It has an infuriating column-based listing which has completely baffled me. How can I get the original budget set-up, please?"

    In order to investigate the problem, can you provide the following information:

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Help --> About Moneydance.
    • Could you send us a screenshot of what you're seeing. You can read instructions for taking a screenshot here:
      https://www.take-a-screenshot.org/

    Thank you

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by peterboyce1 on 10 Jan, 2022 09:11 AM

    peterboyce1's Avatar

    To Maddy (Support staff)

           Thank you for your reply of 1st December. I trust you had a nice
    Christmas and that the New Year will be
    good for you.
           My apologies for not replying earlier. I have managed to remove
    the unwanted files, as you suggested.
    However I am still failing to get the correct budget listing. I have
    tried the screenshot as per your e-mail, but
    can not extract the info. You can probably put it down to 'age-related'.
           The version I am using is 2022 (4054). I set up 2022 Budget as
    normal, but at the turn of the year it has
    changed to this new format. I can not get access to change anything, it
    just shows a dead screen, with no
    ability to use edit, etc. Last year the larger accounts set performed
    correctly, but the smaller not, although I
    was using the identical version.
           I will try to set out the screen as I see it:-

                               Dec 2021 Jan
    2022 Feb 2022

                Income £3,565 of 0 Income £3,366 of
    £3,565 Income £1,344 of 0

                Expenses £4,825 of 0 Expenses £2,123 of
    £4,897 Expenses £1,490 of 0

    Bank Credits £5 of 0 £4
    of £5 0 of 0

    Bank Interest 0 of 0 0
    of 0 0 of 0

    Carers Allow. £270 of 0 £338 of
    £270 £68 0f 0

                                                      Etc, etc etc.

           I can move sideways to earlier, of forward to later, but when I
    have specified a year, how is that possible?

           When I entered the amounts I could see all the listings, just
    needing to scroll down. The new listings would require a lot of
    searching, and I do not understand the figures. I have managed to
    extract some budget values in January, but they are all pro-rated, so do
    not give a true picture when a payment or receipt is on a fixed date.
           Can you help, before I tear out the remainder of my hair, please.

           Regards

           Peter Boyce

  7. Support Staff 7 Posted by Maddy on 10 Jan, 2022 12:23 PM

    Maddy's Avatar

    Sorry to hear that the problem persists, Peter!

    Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
    Moneydance 2022.3 (4063) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    If the problem persists, could you let us know which Budget format are you using?

    There are two types of budget available within Moneydance, and you can read about them both in this section of the knowledge base.
    I'm trying to understand whether you have chosen a different budget type or if the "usual" budget (for you) is not being displayed as expected.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by peterboyce1 on 10 Jan, 2022 06:15 PM

    peterboyce1's Avatar

    To Maddy

           'Eureka' Yes, you are quite right, the choice of mixed instead
    of Monthly was the problem. I have mostly
    monthly items, so pressed that, not realising the difference due to a
    new budget format. Will I be able to use
    this for future years? Have also updated to 2022.3 (4063) although this
    was not shown as a new option.
           Glad that I was able to put it right. We bought a new T.V. for
    Christmas, and that started to lose all the
    stations overnight. I had several suggestions from the shop I bought it
    from, until they told me another
    customer had suffered the same problem. Then the same LG T.V.s in the
    shop failed. Turned out it was
    something set by the manufacturer, and hidden in all the technology.
           I used to be a computer programmer back in the early 70's, but so
    much has changed. However, I do
    feel more competent than the average person. Unfortunately technology
    moves so fast, it is impossible to
    keep up-to-date. Age also takes its toll, but I still link up all my
    Hi-Fi systems without any help!
           My sincerest thanks for all your help.

           Peter Boyce

    ---From: "Maddy" <[email blocked]>

  9. Support Staff 9 Posted by Maddy on 12 Jan, 2022 09:23 AM

    Maddy's Avatar

    Not at all, Peter, you are welcome!

    I'm glad to hear that it wasn't a major issue and you seem to be all set now.

    I thought you might be interested in a new feature included in Moneydance 2022.3 (4063) that offers a different budgeting method.
    This is called Foresight Budgeting.
    For Getting Started with Foresight you can refer to this article of the Knowledge base.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  10. System closed this discussion on 13 Apr, 2022 09:30 AM.

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