tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/75327-an-unexpected-error-occurredInfinite Kind: Discussion 2022-04-13T09:30:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042021-11-29T15:54:47Z2021-11-29T15:54:52Z'An unexpected error occurred'<div><p>il</p></div>Peter Boycetag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042021-11-29T16:04:02Z2021-11-29T16:04:02Z'An unexpected error occurred'<div><p>What version of MD?<br>
Did you get a popup message and MD abort, or is this in the console log?<br>
Can you find and post errlog.txt?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042021-11-29T16:09:22Z2021-11-29T16:09:22Z'An unexpected error occurred'<div><p>Hi Peter ,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>This shouldn't be able to happen unless there's been some change to a part of the data file outside of Moneydance's control. Can you let me know if you store your Moneydance file on a shared folder such as iCloud, Dropbox, Google Drive, etc?<br>
If you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<p>Moving the file back to the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a> should resolve the problem.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042021-11-30T18:30:52Z2021-11-30T18:30:54Z'An unexpected error occurred'<div><p>To Stuart & Maddy</p>
<p>Hello to both of you, and thank you for your help.</p>
<p>I have resuscitated my files by going back to the backups. How can I get rid of the unwanted files shown in the<br>
selection list?<br>
My problem started when my mouse (yes, I still use one, being an O.A.P.)<br>
and also my touch pad failed to respond, so I could not enter any info,<br>
and decided to switch off using the on/off switch. I was able to use a<br>
smaller account, but had lost my main accounts. In effect I lost two<br>
days input, so not difficult to correct.<br>
Another query I have is the Budget. On the smaller account I can not use<br>
the budget as previous (i.e. amount, description, amount and period. It<br>
has an infuriating column-based listing which has completely baffled me.<br>
How can I get the original budget set-up, please?<br>
Thanks for your help.</p>
<p>Peter Boyce</p></div>peterboyce1tag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042021-12-01T08:59:29Z2021-12-01T08:59:29Z'An unexpected error occurred'<div><p>In response to your questions:</p>
<p>"How can I get rid of the unwanted files shown in the selection list? "</p>
<p>If you wish to delete a <em>data set</em> navigate to <em>Help</em> and click <em>Show Document Folder</em>. A file finder/explorer will open at the default data set location.<br>
Close Moneydance.<br>
A data set is a folder containing other folders and files. It has the naming convention <strong>yourdatasetname.moneydance</strong>. Delete this folder.<br>
When you start Moneydance, it will open in the last opened data set, unless it was the one you just deleted. In which case it will open in the <em>Welcome window</em> and if there are any other <em>data sets</em>, they will be listed on the right.</p>
<p>If you meant something different, please elaborate.</p>
<hr>
<p>"On the smaller account I can not use the budget as previous (i.e. amount, description, amount and period. It has an infuriating column-based listing which has completely baffled me. How can I get the original budget set-up, please?"</p>
<p>In order to investigate the problem, can you provide the following information:</p>
<ul>
<li>Which version and build of Moneydance are you using? To check, open Moneydance and select Help --> About Moneydance.<br></li>
<li>Could you send us a screenshot of what you're seeing. You can read instructions for taking a screenshot here:<br>
<a href="https://www.take-a-screenshot.org/">https://www.take-a-screenshot.org/</a></li>
</ul>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042022-01-10T09:11:25Z2022-01-10T09:11:26Z'An unexpected error occurred'<div><p>To Maddy (Support staff)</p>
<pre>
<code> Thank you for your reply of 1st December. I trust you had a nice</code>
</pre>
<p>Christmas and that the New Year will be<br>
good for you.<br>
My apologies for not replying earlier. I have managed to remove the unwanted files, as you suggested.<br>
However I am still failing to get the correct budget listing. I have<br>
tried the screenshot as per your e-mail, but<br>
can not extract the info. You can probably put it down to 'age-related'.<br>
The version I am using is 2022 (4054). I set up 2022 Budget as normal, but at the turn of the year it has<br>
changed to this new format. I can not get access to change anything, it<br>
just shows a dead screen, with no<br>
ability to use edit, etc. Last year the larger accounts set performed<br>
correctly, but the smaller not, although I<br>
was using the identical version.<br>
I will try to set out the screen as I see it:-</p>
<pre>
<code> Dec 2021 Jan</code>
</pre>
<p>2022 Feb 2022</p>
<pre>
<code> Income £3,565 of 0 Income £3,366 of</code>
</pre>
<p>£3,565 Income £1,344 of 0</p>
<pre>
<code> Expenses £4,825 of 0 Expenses £2,123 of</code>
</pre>
<p>£4,897 Expenses £1,490 of 0</p>
<p>Bank Credits £5 of 0 £4<br>
of £5 0 of 0</p>
<p>Bank Interest 0 of 0 0<br>
of 0 0 of 0</p>
<p>Carers Allow. £270 of 0 £338 of<br>
£270 £68 0f 0</p>
<pre>
<code> Etc, etc etc.
I can move sideways to earlier, of forward to later, but when I</code>
</pre>
<p>have specified a year, how is that possible?</p>
<pre>
<code> When I entered the amounts I could see all the listings, just</code>
</pre>
<p>needing to scroll down. The new listings would require a lot of<br>
searching, and I do not understand the figures. I have managed to<br>
extract some budget values in January, but they are all pro-rated, so do<br>
not give a true picture when a payment or receipt is on a fixed date.<br>
Can you help, before I tear out the remainder of my hair, please.</p>
<pre>
<code> Regards
Peter Boyce</code>
</pre></div>peterboyce1tag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042022-01-10T12:23:18Z2022-01-10T12:23:18Z'An unexpected error occurred'<div><p>Sorry to hear that the problem persists, Peter!</p>
<p>Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?<br>
Moneydance 2022.3 (4063) is now available to download from <a href="https://infinitekind.com/preview">this page</a>.</p>
<p>For a full list of improvements in the preview version, please refer to <a href="https://infinitekind.com/previewdl/current/changelog.txt">this page</a>.</p>
<p>If the problem persists, could you let us know which <em>Budget format</em> are you using?</p>
<p>There are two types of budget available within Moneydance, and you can read about them both in <a href="https://infinitekind.tenderapp.com/kb/budgeting-2">this section</a> of the knowledge base.<br>
I'm trying to understand whether you have chosen a different budget type or if the "usual" budget (for you) is not being displayed as expected.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042022-01-10T18:15:55Z2022-01-10T18:15:57Z'An unexpected error occurred'<div><p>To Maddy</p>
<pre>
<code> 'Eureka' Yes, you are quite right, the choice of mixed instead</code>
</pre>
<p>of Monthly was the problem. I have mostly<br>
monthly items, so pressed that, not realising the difference due to a<br>
new budget format. Will I be able to use<br>
this for future years? Have also updated to 2022.3 (4063) although this<br>
was not shown as a new option.<br>
Glad that I was able to put it right. We bought a new T.V. for Christmas, and that started to lose all the<br>
stations overnight. I had several suggestions from the shop I bought it<br>
from, until they told me another<br>
customer had suffered the same problem. Then the same LG T.V.s in the<br>
shop failed. Turned out it was<br>
something set by the manufacturer, and hidden in all the technology.<br>
I used to be a computer programmer back in the early 70's, but so much has changed. However, I do<br>
feel more competent than the average person. Unfortunately technology<br>
moves so fast, it is impossible to<br>
keep up-to-date. Age also takes its toll, but I still link up all my<br>
Hi-Fi systems without any help!<br>
My sincerest thanks for all your help.</p>
<pre>
<code> Peter Boyce</code>
</pre>
<p>---From: "Maddy" <a href="mailto:tender+d00d9ce173@tenderapp.com">tender+d00d9ce173@tenderapp.com</a></p></div>peterboyce1tag:infinitekind.tenderapp.com,2009-01-14:Comment/495153042022-01-12T09:23:21Z2022-01-12T09:23:21Z'An unexpected error occurred'<div><p>Not at all, Peter, you are welcome!</p>
<p>I'm glad to hear that it wasn't a major issue and you seem to be all set now.</p>
<p>I thought you might be interested in a new feature included in Moneydance 2022.3 (4063) that offers a different budgeting method.<br>
This is called <a href="https://infinitekind.tenderapp.com/kb/foresight/foresight-budgeting">Foresight Budgeting</a>.<br>
For Getting Started with Foresight you can refer to <a href="https://infinitekind.tenderapp.com/kb/foresight/getting-started-with-foresight">this article</a> of the Knowledge base.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy