Accounts disappeared

Peter Michaels's Avatar

Peter Michaels

01 Dec, 2021 10:44 PM

I was trying to create a report, it went to something called personal - investment, and now all of my accounts have disappeared! It shows only a personal account with zero.

I have about 8 years of records in 4 different accounts that are gone!

  1. 1 Posted by Peter Michaels on 01 Dec, 2021 10:45 PM

    Peter Michaels's Avatar

    I cannot get back to my accounts!!

  2. Support Staff 2 Posted by Maddy on 02 Dec, 2021 03:03 PM

    Maddy's Avatar

    Hi Peter,

    We are sorry to hear about the problem you have encountered.

    To find your previous data file, open Moneydance and click on File > Open, you will see a list of all recently opened data files.

    If you cannot find your data file there, then click on Help > Show Document Folder, this will open your default data file location, where all of the data files are located.

    Another option is to click on Help > Show Archive Folder, this will open the default backup file location and you can choose to restore a backup.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  3. 3 Posted by Pete Michaels on 02 Dec, 2021 03:12 PM

    Pete Michaels's Avatar

    That worked! Thanks.


  4. Support Staff 4 Posted by Maddy on 02 Dec, 2021 03:48 PM

    Maddy's Avatar

    You are welcome,Pete! I'm very pleased to hear that.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  5. Maddy closed this discussion on 02 Dec, 2021 03:48 PM.

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