Upgraded to Version 2022.2 (4060) Transactions don't print

R. Mark Biech's Avatar

R. Mark Biech

07 Dec, 2021 05:04 PM

When in a register, I use command P or the menu item Print Transactions. Nothing happens.

  1. Support Staff 1 Posted by Maddy on 08 Dec, 2021 04:25 PM

    Maddy's Avatar

    Hi ,

    We are sorry to hear about the problem you have encountered.

    Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
    Moneydance 2022.3 (4063) is now available to download from this page.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by R. Mark Biech on 08 Dec, 2021 05:58 PM

    R. Mark Biech's Avatar

    Downloaded the latest update.

    No Change
    Not able to print transactions.

    Mark

  3. Support Staff 3 Posted by Maddy on 09 Dec, 2021 09:07 AM

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    We are sorry to hear that the problem persists, Mark!

    In order to report the issue to the development team, could you send us the contents of your error console?  Here's how to get the logs:

    1)  In Moneydance, click on the Help menu and select the Console Window option.  This will open the console messages window.
    2) While the Console Window is open, choose "command P".  Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

    Thank you

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by R. Mark Biech on 09 Dec, 2021 05:03 PM

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    Here you go!

    Mark

  5. Support Staff 5 Posted by Maddy on 10 Dec, 2021 12:00 PM

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    Are you running Moneydance on Monterey or Catalina?

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by R. Mark Biech on 10 Dec, 2021 02:19 PM

    R. Mark Biech's Avatar

    Monterey

  7. Support Staff 7 Posted by Maddy on 10 Dec, 2021 04:24 PM

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    Have you tried choosing 'Save to PDF' from the 'Printing Workflows' box, and use a different program for printing, as a workaround?

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by R. Mark Biech on 10 Dec, 2021 04:46 PM

    R. Mark Biech's Avatar

    I don’t even get the dialog box to choose that option

  9. Support Staff 9 Posted by Maddy on 10 Dec, 2021 05:19 PM

    Maddy's Avatar

    Could you try the following, please?

    On your Mac, choose Apple menu > System Preferences, then click General . Open General preferences.
    Click the “Prefer tabs when opening documents” pop-up menu, then change the option "always" to —never or in full screen.

    Does it make any difference?

    --
    Maddy, Infinite Kind Support

  10. 10 Posted by R. Mark Biech on 10 Dec, 2021 06:49 PM

    R. Mark Biech's Avatar

    Tried both settings, see attached,

    Didn’t work for me

    Mark

  11. Support Staff 11 Posted by Maddy on 11 Dec, 2021 09:24 AM

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    Sorry to hear about the issues you've encountered. I’m sorry to keep you waiting, but I’d like to run your query past the development team who will be able to provide further information.

    Thank you for your patience while we are looking into this.

    --
    Maddy, Infinite Kind Support

  12. Support Staff 12 Posted by Maddy on 14 Dec, 2021 08:59 AM

    Maddy's Avatar

    We've filed a ticket in our ticketing system regarding this issue and the developers are currently looking into it.

    We will post any updates on this thread as soon as possible.

    --
    Maddy, Infinite Kind Support

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