I upgraded from an old Macbook to new Macbook: MoneyDance fails to work when I run a detailed report

Steve LeBlanc's Avatar

Steve LeBlanc

10 Dec, 2021 11:51 PM

I recently migrated to a new Macbook Pro. Now, when I try to run a monthly detailed income and expense report, I just get the spinning ball and MoneyDance fails to respond. What's the issue?

  1. 1 Posted by dtd on 11 Dec, 2021 02:09 AM

    dtd's Avatar

    just a user

    What version of Moneydance are you using?

    Is your new Macbook Pro running Monterey?

  2. 2 Posted by Steve LeBlanc on 11 Dec, 2021 03:27 AM

    Steve LeBlanc's Avatar

    Moneydance v 2017.6 (1656)

    Mac OS Big Sur


  3. Support Staff 3 Posted by Maddy on 11 Dec, 2021 10:06 AM

    Maddy's Avatar

    Hi Steve,
    Thank you for contacting Moneydance support.

    Firstly, for an optimal performance your operating system requires the latest preview version Moneydance 2022.3 (4063). This is available to download from this page.

    I've checked our records using your email address and I have located your purchase history. I can confirm your license key was purchased for use with Moneydance 2015, and it's also valid for use with Moneydance 2017. Unfortunately these older versions are not fully compatible with your operating system and you would need to upgrade.

    If you'd like to upgrade to Moneydance 2022, you can enter your license key into the 'Upgrading?' box on this page to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  4. 4 Posted by Steve LeBlanc on 28 Dec, 2021 04:36 PM

    Steve LeBlanc's Avatar

    Can you send me my old license key that I can use to upgrade to the new version?

      * Steve


  5. 5 Posted by Steve LeBlanc on 28 Dec, 2021 04:38 PM

    Steve LeBlanc's Avatar

    Disregard, I found it...thank you!


  6. Support Staff 6 Posted by Maddy on 30 Dec, 2021 08:47 AM

    Maddy's Avatar

    Firstly, please accept my sincere apologies for the delay in responding to your query.

    I'm pleased to hear that you are all set now.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

     We wish you a lovely festive period!

    Maddy, Infinite Kind Support

  7. Maddy closed this discussion on 30 Dec, 2021 08:47 AM.

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