tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/75664-i-upgraded-from-an-old-macbook-to-new-macbook-moneydance-fails-to-work-when-i-run-a-detailed-reportInfinite Kind: Discussion 2021-12-30T08:47:12Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495406252021-12-11T02:09:50Z2021-12-11T02:09:50ZI upgraded from an old Macbook to new Macbook: MoneyDance fails to work when I run a detailed report<div><p>just a user</p>
<p>What version of Moneydance are you using?</p>
<p>Is your new Macbook Pro running Monterey?</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/495406252021-12-11T03:27:15Z2021-12-11T03:27:15ZI upgraded from an old Macbook to new Macbook: MoneyDance fails to work when I run a detailed report<div><p>Moneydance v 2017.6 (1656)</p>
<p>Mac OS Big Sur</p>
<hr></div>Steve LeBlanctag:infinitekind.tenderapp.com,2009-01-14:Comment/495406252021-12-11T10:06:22Z2021-12-11T10:06:22ZI upgraded from an old Macbook to new Macbook: MoneyDance fails to work when I run a detailed report<div><p>Hi Steve,<br>
Thank you for contacting Moneydance support.</p>
<p>Firstly, for an optimal performance your operating system requires the latest preview version <strong>Moneydance 2022.3 (4063)</strong>. This is available to download from <a href="https://infinitekind.com/preview">this page</a>.</p>
<p>I've checked our records using your email address and I have located your purchase history. I can confirm your license key was purchased for use with Moneydance 2015, and it's also valid for use with Moneydance 2017. Unfortunately these older versions are not fully compatible with your operating system and you would need to upgrade.</p>
<p>If you'd like to upgrade to Moneydance 2022, you can enter your license key into the 'Upgrading?' box on <a href="https://infinitekind.com/purchase">this page</a> to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495406252021-12-28T16:36:40Z2021-12-28T16:36:43ZI upgraded from an old Macbook to new Macbook: MoneyDance fails to work when I run a detailed report<div><p>Maddy,<br>
Can you send me my old license key that I can use to upgrade to the new version?</p>
<ul>
<li>Steve</li>
</ul>
<hr></div>Steve LeBlanctag:infinitekind.tenderapp.com,2009-01-14:Comment/495406252021-12-28T16:38:05Z2021-12-28T16:38:10ZI upgraded from an old Macbook to new Macbook: MoneyDance fails to work when I run a detailed report<div><p>Disregard, I found it...thank you!</p>
<hr></div>Steve LeBlanctag:infinitekind.tenderapp.com,2009-01-14:Comment/495406252021-12-30T08:47:09Z2021-12-30T08:47:09ZI upgraded from an old Macbook to new Macbook: MoneyDance fails to work when I run a detailed report<div><p>Firstly, please accept my sincere apologies for the delay in responding to your query.</p>
<p>I'm pleased to hear that you are all set now.<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<pre>
<code>
We wish you a lovely festive period!</code>
</pre>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy