transfer to new computer

Gorazd's Avatar

Gorazd

13 Dec, 2021 03:33 PM

Dear Sirs,

I got a new compuiter and I would like to continue working with my Moneydance.

However:
When I install my install file (moneydance_windows_amd64.exe) it doesn't install in the start menu.
When I want to import my exported account, it returns message: Error reading file: java.lang.NullPointelException
and crashes.

Could you please help me with this issue?

Gorazd.

  1. Support Staff 1 Posted by Maddy on 13 Dec, 2021 03:55 PM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    Firstly, the steps for moving your data file/s from a computer to another are outlined in this article of the Knowledge base.

    Secondly, I've checked our records using your email address and I have located your purchase history. I can confirm your license key is valid for use with Moneydance 2017, Moneydance 2019 and Moneydance 2020.
    In this case, we'd recommend downloading and installing Moneydance 2020.2 (1929) here.

    Alternatively, if you would prefer upgrading to Moneydance 2022, you can enter your current license key into the 'Upgrading?' box on this page to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by gorazd.slak on 13 Dec, 2021 04:26 PM

    gorazd.slak's Avatar

    Please accept my apologies – with 2020 version it all worked as it should.

     

    Thank you for your assistance.

     

    Gorazd.

     

    From: Infinite Kind <[email blocked]>
    Sent: Monday, December 13, 2021 4:35 PM
    To: [email blocked]
    Subject: Your support request has been received by The Infinite Kind

     

     <https://infinitekind.com/>

    The Infinite Kind technical support: infinitekind.com/help <https://infinitekind.com/help>
    email: [email blocked]

     

    Hello Gorazd!

    This is an automated response to let you know that we've received your request:

    transfer to new computer

    and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base <https://infinitekind.tenderapp.com/kb> and user guide <https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guide> .

    Based on your support request, we think you may find the following articles from our FAQ helpful:

    * Moving to a new computer <https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-to-a-new-computer>

    We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online <https://infinitekind.tenderapp.com/discussions/problems/75709-transfer-to-new-computer> .

    Thanks again!

    Sincerely,
    The Infinite Kind

     

    Be a part of the Community: Blog <https://infinitekind.com/blog> | <https://twitter.com/theinfinitekind> | <https://facebook.com/MoneydanceApp>

     

    You have been sent this message because you recently opened a help request with The Infinite Kind.

  3. Support Staff 3 Posted by Maddy on 13 Dec, 2021 04:31 PM

    Maddy's Avatar

    You are welcome, Gorazd!

    I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    
     We wish you a lovely festive period!
    

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 13 Dec, 2021 04:35 PM.

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