Can't load backup on new Mac
What's wrong? This is the error message I'm getting: "Error reading file: java.lang.NullPointerException" when trying to import a Moneydance backup. Do you not work on the latest Mac?
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You can use Command ⌘ instead of Control ^ on Mac
1 Posted by dwg on 24 Dec, 2021 06:26 AM
I'm a fellow user.
Are you using the menu command: File --> Restore from Backup ... when trying to restore the backup?
2 Posted by Designparc on 24 Dec, 2021 07:40 AM
When opened MD on my new Mac, I was presented with 4 options. One option was Restore (which includes restore from backup). I clicked that option and chose my backup. Didn’t work. Got that error message.
The fix: I had to start a new Set of Accounts. Then was able to import my backup from there.
--- Reid Walley
--- Designparc
--- Website content management. Social media graphics. Website design. Print graphics. Logo design.
--- www.designparc.com <https://www.designparc.com/>
--- [email blocked]
--- Cell: 916-416-6404
--- Sacramento, CA
3 Posted by dwg on 24 Dec, 2021 09:24 AM
We have seen a couple of problems on the Welcome page, but I thought they had all been corrected you may have found a new one.
Support Staff 4 Posted by Ethan on 26 Dec, 2021 09:52 PM
Hello,
I'm glad to hear it sounds like things have been sorted out. If not, please also let us know the exact version of Moneydance you are running and your operating system. I agree with the above post that we haven't received reports of this in the most recent revisions.
Ethan
Infinite Kind Support
Ethan closed this discussion on 26 Dec, 2021 09:52 PM.