Can't load backup on new Mac

Reid Walley's Avatar

Reid Walley

24 Dec, 2021 05:58 AM

What's wrong? This is the error message I'm getting: "Error reading file: java.lang.NullPointerException" when trying to import a Moneydance backup. Do you not work on the latest Mac?

  1. 1 Posted by dwg on 24 Dec, 2021 06:26 AM

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    I'm a fellow user.

    Are you using the menu command: File --> Restore from Backup ... when trying to restore the backup?

  2. 2 Posted by Designparc on 24 Dec, 2021 07:40 AM

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    When opened MD on my new Mac, I was presented with 4 options. One option was Restore (which includes restore from backup). I clicked that option and chose my backup. Didn’t work. Got that error message.

    The fix: I had to start a new Set of Accounts. Then was able to import my backup from there.

    --- Reid Walley
    --- Designparc
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  3. 3 Posted by dwg on 24 Dec, 2021 09:24 AM

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    We have seen a couple of problems on the Welcome page, but I thought they had all been corrected you may have found a new one.

  4. Support Staff 4 Posted by Ethan on 26 Dec, 2021 09:52 PM

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    I'm glad to hear it sounds like things have been sorted out. If not, please also let us know the exact version of Moneydance you are running and your operating system. I agree with the above post that we haven't received reports of this in the most recent revisions.

    Infinite Kind Support

  5. Ethan closed this discussion on 26 Dec, 2021 09:52 PM.

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